SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Description of The agrees, photos also. Very well packed. Sleeves a little short, as the height 176. All sizes agree with table.
190125
Gourgeous !
Material quality, delivery fast.
Unfortunately all pockets are fake, so you cannot use handkerchief. I don't think is made from wool, but still it's good quality for this price.
Great Products
material nice as described, jacket vest accurate but for the pant it doesn't fit me totally it's too small and tight no balance can't even walk normal
Great quality but size is too small I am in Canada and usually all my suits are 44R and 37 for the pants and I ordered a 4XL and it is way too small...seems more like a 40R....it is a great suit but doesn't fit...not sure I will send it back it will cost me about 50$ I will give it to somebody Great communication with store
Satisfied. Good product for the price and fabric thick enough so very happy. Costume arrived in 15 days! Size according to their table measuring.
Too small
Perfect
Super!!!! size perfectly fitted, material ok odszyty really ślicznie! Pokecam
excellent service EVERYTHING, free delivery time, measure and quality, single I have it nab MEASURES free Pant But EVERYTHING This ok
size fit very accurate 64 m as 175 whole fine quality
Quality product, lovely colour and perfect fit, hubby very satisfied. This is 2nd product from store. 5 stars
Fantastic Trader. Strongly recommended
Nice quality, bit big.
designed with dejà hemming-m size
The suit is nice, the material is nice, not superb but nice (you cant even expect superb material for that money). I ordered XXL, regarding heright its perfect, although could be more slim fit. But for that kind of money no complaints.