SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Australian Dollar (AUD)
Brazilian Real (R$)
British Pound Sterling (£)
Canadian Dollar (CA$)
Cayman Islands Dollar (KYD)
Egyptian Pound (EGP)
Euro (€)
Ghanaian Cedi (GHS)
Hungarian Forint (HUF)
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Libyan Dinar (LYD)
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Mexican Peso (MX$)
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Philippine Peso (PHP)
Singapore Dollar (SGD)
South African Rands (ZAR)
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Swiss Franc (CHF)
US Dollar ($)
United Arab Emirates Dirham (AED)
26.02 ordered 03.03 came. I like to see how it works.
Mop Super! Very comfortable! I order for the second time, everything came safely and safely. Recommend product and store!
Product description is very accurate. The mop is light, and it is good to fail) under my height is ideal (175). But waiting for the mop was very long, I wasn't even hoping. I ordered 11.11.2019 came 26.02.2020. Belarus, Gomel. For this shot two stars. I did not communicate with the store. Track tracked.
Super fast shipping!!! Mop is light, comfortable. Assembled well, odorless, in the kit came 6 trjapchek. In the case I have not tried, as I try, I will add a tip. Thank you for fast shipping and good item!!!
The wife is happy she ordered herself. Came quickly days for 5. before Magnitogorsk. Excellent mop tested worth dirt collects. The store is excellent.
Mop really cool. For daily refresh floor suitable sensationally. Only minus is the handle, not very convenient when washing more metraża, but overall I'm glad and recommend.
Mop Super!! I advise everyone!) packed well, when delivering the box is not wrinkled, very convenient to use .. Now I will order my mother)
Good mop. Comfortable, light. The container is enough for washing All floors (and I have this 14 m kitchen and a long corridor). The main thing, the daughter is happy)))
Corresponds to the description, came for a month, everything is whole, works, despite the fact that the box was well wrinkled. Sprays liquid well, small splashes. Keep in mind when you order six linings, they will be six, not as in the picture: six rolls and a lining on the mop.
Excellent goods today it received 17.12.2019 many thanks to this store the parcel came very quickly tracked the parcel tracks on the site where the parcel is very comfortable and cool mop my chest thought small would
Received in a week. Thank you very much for your promptness.
Item received in orderly & good condition!Although I have yet to use the spray floor mop, so far I am very satisfy with this Store Seller, well communicate & fast delivery. Give 5⭐️⭐️⭐️⭐️⭐️
I recommend. Not a substitute assistant in the house. Therapy is excellent, sprays is also excellent. Garbage from the fiber rolls to hurray, does not remain on the floor. In a word take. Yes, there was a crumpled box, I will not shoot the star. The goods are whole. The box did not affect the delight of cleaning.
Delivery ukrmail a little more than a month. The box on the road ran a little, but the mop is intact and works well. Thank you very much to the store. I recommend buying here.
All працює .. швидка shipping
Shipping fast! Mop class, washes well, everything is included, as ordered. Seller recommend!
3 rags, outwardly everything is fine, water splashes. Thank you!
Mop came for two weeks packing crumpled but inside everything is whole and in working order, on ukrmail, i recommend, but the store to think better about the packaging,
The box came crumpled, all over the whole. Washes well, purchase is happy. I did not have to communicate with the store.
Liked, comfortable, maneuverable, splashes finely and in sufficient quantity. Yes, and the rag seems to be good, holds tight