Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| DESTINATION | METHOD | *TRANSIT TIME |
|---|---|---|
| USA/Canada | Standard Shipping | 7-15 Business days |
| USA/Canada | Fast Shipping | 5-10 Business days |
| Australia, UK, Europe | Standard Shipping | 10-15 Business days |
| Australia, UK, Europe | Fast Shipping | 5-10 Business days |
| International | Standard Shipping | 10-25 Business days |
| International | Fast Shipping | 7-10 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mop Super!! I advise everyone!) packed well, when delivering the box is not wrinkled, very convenient to use .. Now I will order my mother)
Good mop. Comfortable, light. The container is enough for washing All floors (and I have this 14 m kitchen and a long corridor). The main thing, the daughter is happy)))
I recommend. Not a substitute assistant in the house. Therapy is excellent, sprays is also excellent. Garbage from the fiber rolls to hurray, does not remain on the floor. In a word take. Yes, there was a crumpled box, I will not shoot the star. The goods are whole. The box did not affect the delight of cleaning.
Delivery ukrmail a little more than a month. The box on the road ran a little, but the mop is intact and works well. Thank you very much to the store. I recommend buying here.
All працює .. швидка shipping
Shipping fast! Mop class, washes well, everything is included, as ordered. Seller recommend!
3 rags, outwardly everything is fine, water splashes. Thank you!
Mop came for two weeks packing crumpled but inside everything is whole and in working order, on ukrmail, i recommend, but the store to think better about the packaging,
The box came crumpled, all over the whole. Washes well, purchase is happy. I did not have to communicate with the store.
Liked, comfortable, maneuverable, splashes finely and in sufficient quantity. Yes, and the rag seems to be good, holds tight