SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent t-shirts, ordered 2 more pieces. Very nice fabric, sit amazingly.
Nice and comfortable shirt, perfect size!
the material is a bit different than the shirts I ordered and with the higher price now, I'm not completely satisfied, but overall okay.
each tshirt fits perfect, comfortable, nice fabric, long tshirt, 28 pregnancy week
Fast delivery by q is paid for shipping. Thin and comfortable fabric. It's a little big and long but it's okay. I agree with the product
Enough standard T-shirt, through in order that side of the gum, good will тянуться together with belly) it's per month in SPb. Брала on вырост, this judge until another early) later дополню tip
Fine Shirt
Thank you.
Arrived quickly, the fabric is much nicer and softer than expected. Size S fits perfect, plenty of room, size 8 AU normally.
All fit perfect with room to grow! Very pleased with my order! Thank you.
Very comfortable the poleras! I loved them, they came fast and very happy With my products. I recommend it
Pleasantly surprised! I recommend it!
Perfect, I took small. Soft fabrics. Delivery 2 weeks in Canada
Ok
Pretty blouse size zamówiłam smaller than normal XL fits well for standard XXL
Fast delivery thanks. Not all the shirts are cotton or same material. However, very satisfied with my order. I have AU size 8 and ordered size Small which fits me well.
Pleasant material, long, but looks good, the size on my 44-46 is good
Love these shirts and colors
I really don't like the shirt, i think it doesn't look the same as the photo from my perspective maybe the color doesn't like me much because i don't see it the same as the picture, however, i get super fast! I recommend the store is responsible!
After 2 weeks ontvagen, fine fabric and sits very LKKER. Really a recommended.
It is too long for me.
Very happy with the shirt! Be yourself 1.75, weigh now with 16 weeks pregnancy 75 pounds and have normal draagmaat M. have the shirt just on M ordered and sits perfectly.
Like them and fit well thank you
Wonderful yumusacus
THE fabric is great