SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
DESTINATION |
METHOD |
*TRANSIT TIME |
USA/Canada |
Standard Shipping |
7-15 Business days |
USA/Canada |
Fast Shipping |
5-10 Business days |
Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
International |
Standard Shipping |
10-25 Business days |
International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works well
Order 21/01 arrived 04/03. Diffuser as description come with remote control, usb cablet and jug water. All working. Very satisfied purchase at the time. Packing in carton box arrived crushed but the product was intact. Free plotted. Instructions in English only but is quite intuitive. Thanks @@@@ sd
Recommended. I arrive super fast and meet the description in the publication
Warning the controller is powered by aaa batteries. The shipment was super fast. The next day I had him at home. It's exactly like in the photo and works great. It has over 7 different colors is super cool.
very fast delivery from Czech Republic to Lithuania.
Everything is as the description. There was no plug but an USB-cord came with the package. Luckily I had a spare plug from an old smartphone lying about. I'm satisfied!
It works
thanks all ok ,fast delivery EU 5.day Spain-Slovakia
Thanks to the store. Cool, fabulous humidifier, we are so happy. Pinky batteries for the console have not yet been bought, we use USB charging. It is so interesting to observe the change of colors and the exit of the pair. Now it's easier to breathe.
Į LT atkeliavo Labai greitai. Mažiau nei per 2 savaites. Supakuota nebuvo saugiai, bet atkeliavo sveikas. Pardavėjas draugiškas. Kvepina outlets. Minusas Tai Labai trumpas USB laidas.
Very happy with the order, I ordered it on Sunday 9/2/20 received Tuesday 11/2/20, it works perfectly, in a few days after several uses I will leave new comments
All right, I love it. It works perfectly, but it has to be for a small stay. I highly recommend it, I use it with eucalyptus essence for the airway or lavender, to rest better
good for this price..its poor plastic. but do the work
Quickly came to the Mexican ..... But "Not" like me because q does not get much steamer! I have already bought more here and have gone very good!
The diffuser is easy to set up and maintain. It’s top cover is lifted up easily for water refilling, a handy measuring cup is included. Also, no cotton stick is necessary - the diffuser assembly is fully integrated. Physical buttons on the unit itself, combined with the included remote (2x AAA batteries required, not included) makes it easy to operate. There are timers of 1, 3 and 6 hours, and several colors (with two brightness settings each) to choose from - perfectly matching with whatever essential oil being used. Only negative is that there is no mention of the remote control in the instruction leaflet - there is a HI/LO button on the former with apparently no effect. But otherwise highly recommended!
It took a month longer to wait, boxes a little battered, but there was good communication with the store to track the package, thank you very much, everything works very well, thanks
The diffuser is very beautiful, figured out quickly. It came in 9 days this record, humidification is certainly not very strong, but I put next to the computer and normal. Took at a discount for 630 rubles. For this price no claims
13.11 made order, and received 9.12. The order came in the box intact. It was almost a month. Shipping mist Express directly home. Humidifier works. The kit includes only a USB cord, without an outlet. How to use the remote control has not yet figured out. I wish the store prosperity, thank you very much.
Very fast delivery
Very beautiful. Loved the purchase. Still not tested.