SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Argentine Peso (ARS)
Australian Dollar (AUD)
Brazilian Real (R$)
British Pound Sterling (£)
Canadian Dollar (CA$)
Cayman Islands Dollar (KYD)
Egyptian Pound (EGP)
Euro (€)
Ghanaian Cedi (GHS)
Hungarian Forint (HUF)
Indian Rupee (Rs.)
Jamaican Dollar (JMD)
Kuwaiti Dinar (KWD)
Liberian Dollar (LRD)
Libyan Dinar (LYD)
Malaysian Ringgit (MYR)
Mexican Peso (MX$)
Netherlands Antillean Guilder (ANG)
New Zealand Dollar (NZ$)
Nigerian Naira (₦)
Norwegian Krone (NOK)
Philippine Peso (PHP)
Singapore Dollar (SGD)
South African Rands (ZAR)
Swedish Krona (SEK)
Swiss Franc (CHF)
US Dollar ($)
United Arab Emirates Dirham (AED)
The product is the same as the description. Now you have to try it. I recommend the store very good attention and answered my doubts.
as per description
Good products. reliable store. thanks
Well packed and received. Looks fine for the price. Do it not yet connected or tried.
Great system. Already ordered another. Arrived fast.
To kazan 14 days from payment Looks good. Until i put
Great set. In full accordance with the description. For watering cucumbers and strawberries, what the doctor prescribed...
Thank you to the store! everything came quickly. i will still order. i recommend.
Prispelo pravocasno VSE vredu.
Shipment dotarła very quickly and could it track all the time even in Poland. Goods consistent with the description. Hose length a little over 10 meters. Sprinklers rozpylają water very nicely. Recommend
Super
Everything corresponds
Ok
tube is just a regular 6mm pneimatic tube. don't need tools to assemble it. i don't know if it works, but it looks cheap ( because it is). will post update when tested
Super
Good without further specification
The product corresponds to the description. Delivered in 24 days. I will have time to exploit this season. I recommend.
As in the pictures
ok
fast shipping, good dealer
Fast delivery well packed is OK
★ª "~★ª "~ ¨¨¯¯¨¨ ~ ª¤. * • *. • ¸★☆ Excellent system! Going fast and simple. Sent within 24 hours-means the goods are in stock, not like others when waiting for sending 2 weeks. Delivery to the depths of russia exactly 25 days. The track was tracked of course-took several products in the range. Packed well and safe. Fully corresponds to the description. In general, good product and good store. Recommend shop-buy you like it! I buy a second time.!★ª "~★ª "~ ¨¨¯¯¨¨ ~ ª¤. * • *. • ¸★☆ ☆
Good product thanks to the store arrived the package without defects
Thank you!
Excellent