SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Argentine Peso (ARS)
Australian Dollar (AUD)
Brazilian Real (R$)
British Pound Sterling (£)
Canadian Dollar (CA$)
Cayman Islands Dollar (KYD)
Egyptian Pound (EGP)
Euro (€)
Ghanaian Cedi (GHS)
Hungarian Forint (HUF)
Indian Rupee (Rs.)
Jamaican Dollar (JMD)
Kuwaiti Dinar (KWD)
Liberian Dollar (LRD)
Libyan Dinar (LYD)
Malaysian Ringgit (MYR)
Mexican Peso (MX$)
Netherlands Antillean Guilder (ANG)
New Zealand Dollar (NZ$)
Nigerian Naira (₦)
Norwegian Krone (NOK)
Philippine Peso (PHP)
Singapore Dollar (SGD)
South African Rands (ZAR)
Swedish Krona (SEK)
Swiss Franc (CHF)
US Dollar ($)
United Arab Emirates Dirham (AED)
Like it! Thank you
good quality, perfect size but colour is different from the picture I recommend to the buyers
Beautiful, fabric excellent
Is not well sewn.
Beautiful clothes, fabric great .. Arrived fast
The suit is cool. On my baby 8 months sat perfectly, but without stock. The t-shirt stretches, and the shorts are loose-do not stretch. On plump legs will be tight, because. Below is narrowed. And so interesting. Strings stuck out-promised, discreetly. The order came to kursk for 2.5 weeks. Thanks to the store.
Beautiful AM that look.
colour is change. you send me red n white. i ordered you orang n white
Thank you for the suit very cute.
Beautiful just like the photo come fast
Quality at this price is good. A little threads stick out, but cut them for a couple of minutes. Size took 18. At a height of 74 cm a bit too big, but just took the skill to the summer.
I loved it i arrived in perfect condition, only it took 3 months
Loved It!!! Very pretty boy!!! As described in the announcement! Certainly more often
Ordered on march 22, came the costume on april 10 to cheita. Quality is good. The size is the same :) for 1,5 it will be good in the summer :))
Ameiiii all, excellent fabric, buy more times surely arrived C 30 days
Amazing quality great sizing love
Description accurate with the store did not communicate very pleasant to the touch
Great quality product blouse soft, fabric wonderful. loved Only size, because my baby has 5 months and gave it just right, he will use little because ordered size 12meses I should request bigger. but will depend on baby each my baby and fofucho. but the product and wonderful loved.
Nice suit. Linen shorts, cotton t-shirt + synthetics, synthetics more. And the size is more like 2 years, but not for 1,5, the t-shirt is huge
I liked the suit very much, the fabric is soft soft... in the moscow region delivered exactly for a month ....
Very happy with my purchase and your fast delivery. Thank you.
The color is not red, but more carrot, so i took off the star. And the quality is good.
Good quality, i advise the producer
Good
Very good