SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Double impression. It seems to correspond to the picture, but somehow did not particularly like it. Cotton with synthetic. Pants narrow.
Quality is good. Height 75 cm and age 9 months size 12 m with a large margin.
Quality is very good
I liked the suit very much, it sits well on the child, the size approached. Shipping is very fast and tracked. Thanks to the store, definitely recommend!)
I was wrong with the size of the order, wrote to the store, the seller immediately answered and changed to the size i need. Delivery is fast. Exact product description. The quality of the fabric is good.
I recommend! Yakishta klasna, delivery of a spvidka
Excellent suit, took on growth, sewn perfectly, the quality of the fabric is good, everything is super, came for a month, thanks to the store!
Pretty suit!! jersey of excellent quality. Suitable for both a boy and a girl. Matches photo
Child 3g6m size 4 t with a small margin. Quality is good
Cool babydoll, good gatunkowo! Color a little falls into the green but OK! :)
The suit is just cool, soft. it is sewn well, no smell or protruding threads. I advise you very much. Delivery to the rostov region 3 weeks.
Nice suit! Soft fabric. Took, the M obtyag in 3 years. Good slim children. Very fast delivery!!! Advise store!
Very much suit, flat seams, thread not stick, no smell. Jacket wide. For the price very good suit. The height 86 took 24M, written on the label 90,'s size fits as Rostovka 92. The Goods is not monitored. To The Moscow region went one month.
Good thin dress arrived on time
Thank You Very Much. Suit good, carefully though fabric composition written 30% cotton, 70% polyester. Before Moscow posting for three weeks.
All perfect
Loved, Very beautiful and sastisfeita with the very fast, Great Congratulations
Ordered 01.09.2018. The Seller sent 03.09, and 28.09 was at the post office (Moscow). The quality is excellent. Flat seams, no marriage. Took for growth. Recommend!
Fabric super, but it the size more, we 80 cm and have stock) all narrow soon
מעולהה
good quality product.. recommended
Excellent suit! Nice fabric
Suit simply gorgeous! The height 95 cm in 2,5 years have size m, and made the right decision. Got good, just what you need! But quality is super easy! Suit simply gorgeous! The height 95 cm in 2,5 years size 3t, right next to next time will take a bigger size! But the quality is super!
Soup
The suit is not bad, arrived in Stavropol for 2 weeks, child height 98 cm at the time. my child is thin, had little Sause leg and sleeves