SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cute aunq the short pants arrive before the expected time more vivid colors q the photo. i recommend it
Package to yanao reached in 28 days the goods correspond to the photo and description of the quality for 4-ku but i expected this my second order from this store on the vest the line is not tightly stitched but who has skillful hands and wants the seller will recommend the price and quality corresponds.
Excellent and arrived in a little time but you must take more than your size my son is two years old and took him a size of 4 years I recommend
Finishes not at the top but it is not noticeable. Not yet tried or washed so to see for the size later
The goods came davolno quickly, weeks for two in the stavropol territory. The exact description, the suit is knitted pleasant to the touch, the material in the cage is a little denser, good quality, where there are threads but it's not scary, sewn well, bright colors. The size took 3 t for a child with a height of 83 cm and not very full! Suitable well. Yes, the fabric does not shine and without extraneous odors! Thank you store, great product!!! Everything was tracked.
Cool suit, took skill, until they wore. But it looks good)
Very cute and soft
Perfect!
Fast delivery, baby is 6 months old ,I ordered 12 months dress, but it is correctly fitting now. Maybe I would have ordered 18 months old dress. But I am happy with the dress, good store fast service
Great suit! Very beautiful. Soft, pleasant fabric. On the height of 100 cm back-to-back, there is no stock (especially panties). The kit is very satisfied! Thank you store! I recommend!
very good
Purchase satisfied. Nice suit!
Very beautiful! Perfect! Loved
Perfect suit for baby years. Is fully consistent with the description. Sending to Omsk 17 days. Track to track down until. Satisfied with the quality.
The design looks lovely, good excellent customer service delivery on time trustworthy store worth to shop here will be back to shop again later. Thank you!
amei