SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Hermoso
Very long was the package
Suit is good, goes size in size. Quality is good but. a little shed.
Very nice. Nice cloth. The measurement is perfectly suitable for age
Lovely
Great suit
Perfect, thanks
Set very good, quality fabric, perfect workmanship Indicate who want to buy without fear, arrived in less than 30 days in RS
Loved the set was beautiful in my son, but found the cloth thin, found it to be more thick, more reward loved…
Good cosutchik! Very fast shipping! My son is enough for autumn and spring, at the expense of cuffs. Now we are 1.5.
Nice suit
Satisfied, arrived ahead of schedule, the fabric is good, recommend the store
4 t ideally suited for 3.5. The quality is excellent. Does not smell
Cool suit
To russia came quickly, ordered a grandson. 4 t well approached for 3 years. the suits are good, the daughter and grandson are satisfied. the store is reliable, i recommend.
Cool children's costumes. Neatly stitched, the color is bright, corresponds to the description of the store, the threads do not stick out, there are no foreign odors, when washing the color and shape did not change, it looks cool. Delivery month. Product and seller recommend
Same. Ala image
Suit got. I liked it very much. The fabric is pleasant to the touch. I will still order when we grow up. I ordered 24 m for our height of 91 cm. Approached perfectly, straight to us as if shito. Next year the truth will be small, but i basically wanted nothing to be straight in size. I advise the store.
The goods are very satisfied. Cool suit. The quality is excellent. Fast shipping. Thanks to the store. Track tracked constantly.
Excellent product recommended