SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Great quality and shipping was fast. I would order again.
Very beautiful. Delighted!
The suit was similar. I smell it, i smell it. Contact us in the table. Delivery spvidka yak for the mower from china. Uncle!
Veldig Fint
Delivery to sverdle region a little less than a month. The suit is cool. We will wear, 5 more than not measured, but a little more will be, we are now 10 months, for a year i think, will be just right, but we are large
Very Satisfied
Product is as shown in the picture, delivered on time but I got it all wet and with some white stains on the collar
Excellent product, the store is super. everything came perfectly.
Loved the product beautiful good quality
Beautiful!!! Good cotton stitching perfect
Everything like the description
Cool suit, threads do not stick out, there is no smell, pleasant to the touch
Arrived before. But not sent the bowtie rest all right
The goods did not come, but the whole amount of the store returned
thanks
Very nice, good fabric, though very delayed. Very nice product.
The order came in 15 days. The store helped with the size. In some places, threads stick out, but this is not a problem. I really liked the suit. I do not know the size, did not measure. Later i will add a review. I ordered for a year.
Thank you for the suit beautiful quality good a little stretch. Came for 21 days.
The goods were sent quickly, came somewhere for two or three weeks. The size on the label is written 100. They bought for growth so hz as it sits. But i realize that for two years only and dress
I recommend this set, very good quality... as in the photo
Very good, product arrived in excellent condition!!!!
Mignon, conforms to the photo
Beautiful! Like the picture
colour is not pure red as shown
Suit super came fast quality excellent. Maybe even for two seasons enough)) now the son is still very small to him only three months but i think by winter it will be good. Maximum roll up pants. Thank you very much to the store;)))