SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Graži rožinė spalva, tvarkingai susiūtas, be nemalonaus kvapo
Superb
Everything corresponds to the description. Nice suit. I like it, smart. Fast shipping. I recommend the store.
Suit super! Many thanks to the store, the quality of the bomb for such a price!
Thinner than expected but lovely!
A beautiful suit, for the spring and for a cool summer just right. I think when washing the color and shape will remain)))
Thank you good material will wear
The suit is just super. The color is bright. The fabric is pleasant. I'm very happy. The store is sociable. I advise you.
In The summer, thin
Came to MO fast, good quality, size 3 m high on 92.
Nice sport suit. It is the second one I ordered here (first was a size smaller and now that she has grown, I ordered a new (bigger) one). Superfast delivery, only 8 days to the Netherlands! I am very satisfied and recommend this store.
super !!! very nice product
Ordered 19 Oct 2018, came 07.11.2018G. Tyumen. Very thin suit for summer. The touch-over synthetics. Print rubber. There are pockets. Do not stick out, no stains, no smell, too. The quality is quite good. For growth, so wear will later. Look very cool. Summer recommend.
This suits is a blast. Do not take the first time. The Quality is excellent. Color wash not lose. Delivery month.
Product quality, delivery super fast, very satisfied with the purchase. Good luck to all. Recommend this store.
Good
Mükəmməl
Suit good. 1,5 years old ordered 110 cm, slightly large 2 will be the most. as the photo.
Beautiful very good fabric
Suit super. No synthetic. As it seemed to me. And everything is super. Yet maybe next year will be
Satisfied with the suit wonderful, quality is excellent. Seller recommend.
Suit fit, t 98 cm child 3 years. Quality good, your child.
Suit is very soft, pleasant oschyup, came rastovka 120 but go somewhere in the 98
Beautiful costumes made well, fabric very like, wrinkled, lite. Size 12 m height 80, think in months 7 will wear.
it's wonder but the sweater is abit small but I love it