SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great in use. Suitable when baby haven't can sit. Used for baby of 5,5 pounds and 60 cm.
Awesome. Looks exactly like the picture. Highly recommended and fast shipping to NZ!!
The product corresponds to the description.
good quality
Great product Was great in our baby 7 months.
Delivery is very fast. The quality is excellent. I recommend.
Very nice and very soft good texture
All as in the description! Quality is excellent
Delivery in under 3 weeks. Quality very good. Son satisfied (especially with giveaway). Warmly recommend
In addition to the quality of the product, the quality of the product and the quality of the product.
The goods came for a week in ukraine, until used, the quality is satisfied;)
Delivery 16 days dr voronezh. Great circle. As a gift a pair of ducks)))
Very good
Arrived quickly, everything is neatly packed. Seller thanks for the gift: two rubber ducks. Not yet tested.
Arrived very quickly! The float is excellent quality. It came with a pump that made it very easy to inflate. I can't wait to use it for my 4 month old.
Quality at altitude!
highly recommend very fast
Came in six days. Fastest shipping. As a gift the store put 2 toys ducks. Very nice. Not yet tried, then write, how will it be
Cute, complete with a pump, but it immediately broke, and two ducks fire. The circle is easily inflated without any pump. Looks reliable, no longer space in action. Inside the circle ringing bells, very funny, the child plays them at home.
I can not describe the goods myself yet, but thanks to the store: he worked perfectly, received the goods unexpectedly quickly
Great circle! Quality met expectations, ordered the largest size, son of a year to him bolshevat, but the next year will be just right
Product conforms to the description, waiting to try for the quality of the product!!
Best!
great store,excellent quality,,you are too much,very fast shipping, please buy from this seller,you will never regret it!
All just super, very fast shipping