SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Super for this money, the size matches. It was about a month
Super quality!!! it’s the second time I’ve ordered from this store and the product is amazing and the shipping is fast! Tnx very much!!!
The product is great and fast delivery within ten days
Wonderful bodik, delivery is super fast, the color is bright crimson, not red, as in the store's photo. Beautiful, small size for size, we took on growth, now in three months on the granddaughter looks like a dress. Very funny, it does not seem big.
Loved the products
Beautiful romper, bright colours, soft material. Fast delivery, received in 2 weeks. Highly recommended.
super
Loved and arrived super fast,'ll buy Other.
Good yakichi. Malomerki. Pisokhnik 9 m nosimo in 4 cities. I recommend.
nice product, looks good. came very fast. thank you I reccomend!
Shaft size I ordered my baby is 1 year, and this 24 months already serve
Awesome sandpiper, quality 100% cotton. After washing, i will add a review and photo. The store promptly worked out the order, the parcel came for 2 weeks in Amursk.
Beautiful
It is very beautiful
Arrived in 40 days here in Brazil in Bethlehem-Pa. They are just beautiful, identical photos. Very like the bodys Carters that got home. Super recommend!
The product is very satisfied, quality, cotton thin gentle, the seams are even
Product more small מהמידה closed!! It's really ביאס me I can't dress up clothes for small my
Very cute and good quality, I will order others. fast delivery.
Satisfied.
Arrived the parcel quickly, the 16 days to the omsk. I ordered the size 18 m, i think for this age and will be, now my son is 10 months, while more, but i took it for the summer, in the summer there will be norms. I liked the quality, very soft jersey, the colors are one in one as on the site
As always, the quality is on top! I order not the first time. The child 1.3, took the size for two years, bolshevat, just for the summer. Thank you very much!
Thin Cotton Straw
Très joli, tissus agréable
Material very good quality
The suit came with the marriage! Hole on the right side!! Opened dispute returned money