SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The parcel reached St. Petersburg for a month, all crumpled! But the cat straightened and it did not affect the work) you can not switch the color light, as bought without a remote control, but it's not critical. Recommend!!
Pretty lamp. Came in a crumpled box. The cat-night light did not suffer
The parcel arrived quickly, in about 2 weeks. The night light is wonderful. However, sometimes it switches itself from the mode of "warm yellow light" to color, but it does not upset us very much. The rest of the children are delighted, very cozy.
The night light is very good. It turns off itself after a few hours. The control panel was already with batteries. There is brightness adjustment, as well as glow modes. I'm happy, I recommend. By the way came a very crumpled box, and the night light was also crumpled) but it straightened out when we opened the USB input plug.
Very cool night light. Take with remote control, so more diverse light
very cute :)))
The box was wrinkled, but the lamp itself was intact and in working order
Great night light. Glows very brightly on the Maximals. I took the version with the battery and remote control, everything is super. After 2 hours it turns off automatically. You can charge through 3-4 uses, I have never planted it in zero. Works and during charging. I'm happy. The photo works at a minimum and in the middle. At maximalki the whole room lights.
Everything is fine, it came 3 weeks before Krasnoyarsk
Good goods, advise
excelent product !!! my daughter love's it, good packing, cartboard box and bubble rap bag, no damage in transport, good transport time , 25 day to Romania, recommend store !!!
Lamp super! Soft, do not break. Multiple modes, shines in different colors! The child is happy!!! Came quickly!!! The store is well done!
The box came very wrinkled, but the night is all right
The product is excellent, changes color, reacts to sounds. Shipping month
Wonderful! Silicone, pleasant to the touch, no additional batteries required.
I love it!
Very cool night light. The child is happy. Everything works. Packing a little mint, but the goods are intact. I advise
Looks great, it's fast relative. Stamp as the picture, size אחלב
Very good night light, product and recommend
Stunning cat
Very cute. Love it!
Good product! Thank you!
Good night light. Silicone, soft, glow in different colors.
Cool night light. Took two identical, so that the children do not fight! The store sent the parcel quickly.
I took a cat with a remote control. And i did not regret it. The remote can set the brightness, without it-the cat shines brightly, as for me. Came in a box, in excellent condition. The child is happy) i also played the first time))