SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Très absorbant
Good, but thin luggage of 3-4 pieces
Returned the money, the goods did not receive!
Easy to wash, quickly dry
Great item!
Just like in the foto delgados suavescalidad pro por cional at the price i arrive in 2 months for the distance
Perfect
Long shipping. But everything came as in the description.
ok
Wide, soft, gentle. Purchase is satisfied
I delay a lot, but i arrive and this is just like the description.
Inserts are thin, it can't hold baby's pee more than twice.
As in the picture. Thank You
The goods came to the saratov region for 3 weeks!!! The quality of the liners really liked, though they were thinner than i expected, such should be in panties for teaching to a pot at least two to put!!! After washing a little flushed became thicker) i recommend
Exelent i just think it was used double
All hood!!!!!!!!!!!
Gassites that are very good
The item is like on photos and tehe store sent some gift as well :)
After having used them several times, i think they only serve as reinforcement to microfiber and that if you put several pieces, they are very thin
excelente
Corresponds to the description. I haven't tried the case yet.
Came soft such gaskets, but most likely, i will surely put 2 pieces, until i tried, diapers still go)) bought before the gaskets for the chest, round, so here they are from the same sewn
thin but not extremely thin seems like good qality
Very thin
The goods are of excellent quality, without defects, delivery to the post office 14 days. I recommend the product and the store.