SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| Generally |
Over $75(FREE SHIPPING) |
10-25 Business days |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality is not ice
He considered it to be two towels for each diaper. Only my son is still not born so i don't know if it's true what i say.
It's okay. Came quickly. i haven't used it yet.
Good, thin, for the summer the most
Good
I have order two pants but i recived one and my money deducted for two also.i inform to store to do need full....but still those seller didn’t read the message even which I send....
Nothing came
Super thanks
Very fast shipping (2 weeks), diapers are the same as pictures, very nice :)
Good panties. Delivery almost 3 months. Opened a dispute. The store responded promptly
Size adjustable with rozmieszczeniu zatrzasków. Nice touch. Very fast delivery.
Very comfortable feel cotton. Unless dokupię yet.
Thank you very much to store for the quality and delivery time of the goods. Very satisfied, there are no protruding threads, the seams are neat. Once the diapers are used, i will write additional information.
Super quality and shipping very fast
The inserts are quite thin, it took 14 days in chile. I asked the store to send me two red and two yellow and two pink. And you did your order, nice packaging, happy i just need to try them on my baby girl.
Item according to the description, delivery more than a month
Super, will not regret exactly, very comfortable, the main control button,
They look good, i won't use them yet i wait and they serve me much
It took a hell of a long time to get there but esactos arrived
Great diaper! The truth is a little dripping, but overall very comfortable. Delivery about month
Seller responded with refund, as product did not arrive.
Very thin
Very useful!!!
si
Nice diaper as usual.