SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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nice item.
Liked. Summer version with mesh
Good panties. Came for 2 weeks in novosibirsk
Soft, pleasing feel cotton cartridges. As an additional contribution to pouch should give advice. To Polish pack szła almost 4 weeks-it definitely too long
Quantity 02 and recieved 01
Corresponds to the description
Delivery fast, in fact not tried, кнопочки comfortable
I am very satisfied with the order, everything is neatly sewn, the delivery is super-super fast, in the case has not yet used to order yet)) the liners are only a little too small, but it's not scary, you can insert your)))
Fast delivery and good quality for such money. I order not the first time. Seller responsible.
The order placed 26.08, the goods received 18.09. Goods to store recommend.
3mėn mergytei dėjau, Tai Dar per didelis, bet liux! Labai fainas!
The liner is thin, does not absorb much, but dries faster than more dense
2 wks waiting with Polish wholesales, pampersy perfect, have cieniutka grid izolująca of cartridge, recommend for warm days nadadzą ideally
Super fast shipping by aliexpress standard shipping, exact product to description
Received the order within 18 days. Liner thickness 2-3mm. In fact, we haven't tried it yet. And for fast delivery thanks to the store.!
VISS kā norādīts, atsūtīja tieši norādītajā laikā
Came all perfect, not tested but the quality Material and excellent.
Super maillot
Cool store i advise everyone. I ordered a diaper and as a gift 2 bags on the belt got. the diaper is good
not received the product. but they have refunded.
Until i tried, well, the goods for 3ku.
I ordered 2 pcs summer version, the fabric is dense, the buttons are held firmly. The store is sociable, responsive. Asked to change the color, he immediately answered. 5 points!
Cost-effective, are thinner comparing with other brands, good for day to day and use in smaller baby.
Everything is fine. From disposable expensive diapers do not differ. Absorbs the diaper perfectly and remain a little wet, even the first time you will not understand that the child wrote there. Does not leak
Diapers are good! Thin and well fit. But they certainly need good tabs! I have 5 layers with an elastic band and with them-just fine! Do not save on the tabs in general, i tried different, but everything is not the same.