SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
DESTINATION |
METHOD |
*TRANSIT TIME |
USA/Canada |
Standard Shipping |
7-15 Business days |
USA/Canada |
Fast Shipping |
5-10 Business days |
Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
International |
Standard Shipping |
10-25 Business days |
International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like it. A little for me models are unusual.
Thank you. High quality, people look around on the street, stand out from the crowd. Chic dress, thank you!
Dress super, i order a second time
Dress is very good
Quality things at altitude! Very good fabric, of course the thing is wide you need to belt, and so for the summer it will not be hot, the fabric breathes
Very nice
The dress is just like on the photo. The store is very good! Fast shipping. Thank you for a cool dress!!
It is necessary to take on size more because of the narrow sleeves, otherwise the dress is fire. From the order to receive 2 weeks.
I have not had such a fast delivery to latvia. The parcel arrived on the 11th day. The fabric is quite dense, similar to cotton, but i doubt... Dressed the first day, the pellets are already beginning to appear. Very wrinkled. I have a large breast volume-112 cm, i ordered xxxl, everything came up. In general, i liked the dress.
The dress is excellent! Good material, pleasant to the body, the seams of smooth threads do not weigh anywhere. The color is different than in the photo, more warm, but i even liked it more! Size l 47-48
Perfect dresses. On my parameters fit and 2 xl, but 3xl more comfortable sleeves
It came quickly, the track was tracked, the seams are even. About the size it is difficult to say, it was not for yourself, it is still necessary to measure.
Ordered l was great
Quality is good, came up. It came very quickly. The store is well done! Very attentive
I ordered a large size because of the growth. so the length is excellent but wide. although with a belt it will be good. the fabric is cotton. Color as picture. thanks
Cool dress. chest volume 108 perfect. color is not much lighter. but not critical. delivery month in st. petersburg
This dress is of very good fabric, suitable for hot weather; the colours are fresh and bright. I'm satisfied with this purchase)
Pear figure. Top 50.bottom 56. The dress is excellent! i advise.
The dress really liked it! The store is good, sent quickly, kept in touch all the time, the dress came in 25 days. At its 48 r. I wrote xxl, it was possible and xl to write out, exactly like xxxl, it depends how you want to wear a dress, if you want back to back, write out your size, but if you want it as a model, that, at least, 2-3 sizes larger, I have a height of 152 and sits on me like a model. I hope not to sit down after washing, but in the meantime everyone is happy! Thank you!
the fabric is linen (as in sheets), color looks good, size according to store's recommendation.
The dress is very not ordinary, sewn well. The fabric does not shine much. The sleeve is very narrow!!!! I do not understand while i will wear it or not because my husband rjot and calls me in it a ghost))))
the color is different than on the photo (more seems Iike med personnel green color). the sleeves very tight
Siunte 3,5 men.
Super thing! Fabric fire! Cut unusual. For the summer is excellent!
The color of the dress is different from the photo of the store, i received the color of the green. A stylish hoodie, for size 48 ordered 2xl, sleeves only-only. If you have full hands, this is not your model. Internal seams protruded outward, at a very large interval, the quality is mediocre.