SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The suit is very good. bright sewed a quality smell is not. the size matches in general i ordered three suits and all cool. Thank you very much to the store. the grandson's birthday and i asked with the shipment not to delay. the seller is clever-sent on the same day.
The parcel reached the kemerovo region in 2 weeks. The parcel track was tracked all over the shipping way. Packed in 2 packs. Quality is good, indeed, sewn as it should)) the style corresponds to the photo. The store is very sociable and attentive. I am very happy with my purchase and the work of the store)) i recommend the store and put 5 stars))
Fast Shipping Good Clothing Nice Price
Exelent quality. I really liked it.
Cómo pictured, only the wrong size, my son is 2 years and medium was better ask a 4T
The product is suitable for description, the quality is good only there is a small marriage when firmware. Size 3 t came up at 80 cm, the suit is satisfied, thanks to the store.
super,super díky
Rychlé doručení, dobrý materiál, super, doporučuji.
good quality
Good
Great costumes
Labai geras
Good. I order not the first time.
It was a long time the size did not fit, saved that the delivery by courier
The diver is cute, slim but i like the elasticated material, late but i arrive
Material cotton, very satisfied
A wonderful suit for a cool summer, came quickly, the courier delivered! The store put a gift, baby stickers! Thank you very nice! I recommend the product.
It's nice and good quality, it takes a little delivery
Nice suit
shipping without a problem, goods okay. nothing more nothing less
The store sent sdecom-special thanks. Written height 110, my son is 98 cm. Creepy little boy, as if on height 92. I wanted to have enough suits for the summer, but it turns out-i have to give it. Very insulting. The suit is cool.
Loved it!! Like the picture, besides that arrived very quickly, recommend
The costume is very good, for the summer just right. The material is good. The color is bright. On the growth of 100 ordered 4 t sat just right.
Pristatymas 2 savaites
Item as in the photo, delivery month to kharkov, track tracked. Synthetic material, took for the summer but wear hot.