SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I ordered for 3 months, i thought how, almost, all stores would be on a newborn, but the size came big. I'm very happy. The fabric is soft, the seams are all well stitched, the buttons are all in their places and without holes around.
Satisfied, but it took 2 months to arrive, plus i had no follow-up information
Love the fabric and feel! Good buy!
Product as seen as in the picture. I recommend this store
Very cool gatunkowo, nice touch. Only for you I the fault, it that lettering is a little niedokładnie zrobiony
I liked it very much! It took almost two months to arrive. Excellent material.
Nice romper. Material is soft, a little big thin, but for summer is nice.
quality is ok, but size too small for 18m My advise is to order bigger size.
Very satisfied
Ok
Good quality
I liked it very much, but like a little... it came faster than I expected thank you
Super! Fully compliant
Goods is okej matrial only such wearing but as most no consistent with the description. And fast delivery
looks great, material soft, nice packaging, arrived on time. i took size 90, suirs well (my baby is 4,5 months old, 6,5 kg)
very very nice/lovely
Great
Super material, 100% cotton. Workmanship as per the amount tez rewelacja. Recommend
Nice cloth
The costume is very small. for 4 month old child ordered 9 months. Material thin. shipping fast.
Väga meeldis. Tellisin suurema suuruse lisaks.
Great! Good quality as picture
Material very pleasant to the touch. Sewn neatly. Ordered 20.02, came 05.03. Recommend!!
The same like a picture
Perfect.!