SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| Generally |
Over $75(FREE SHIPPING) |
10-25 Business days |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much store and prosperity, for fast delivery and quality goods! Very good suit, order do not doubt! Cotton fabric. And now about the size, the son of 7,5 years weight 25 kg height 124, ordered the size 7, so here it is 140 height, excellent for us and now to walk and grow! I thought for a long time will not be small size 7, but everything is super! So you can take for 8-9 years boldly. Specially measured removed, the jacket is 54 cm long, the width in the chest is 39 cm, the length of the arm from the neck is 55 cm. The blouse stretches. Panties length 85 cm and on the inner seam 59 cm. The width of the leg 23 cm in the thigh and 17 cm in the knees in the hips 41 cm. Bomb suit!
My cousin is 5 years old, he got big, especially the pants he got long, but nothing exaggerated. Very nice the set.
The costume came quickly three weeks. on the tag the height of 140 is a bit too big. Quality is good, but where there are threads sticking out
4 t somewhere by 110 cm
I like me very much and came before i planned. Thank you i asked for a bigger size x if a case and for sii got bigger x so the size k is the child that size is the same k can buy.. Very good fabric
The size is a little small. And i liked the quality
Suit cool, delivery fast. 23.06 ordered 16.07 came. The height of 87 cm was large. But this is my jamb not so read in the description. But the big is not small will grow))))
The quality of the suit is good. The fabric is soft, pleasant to the touch. To be honest, it looks more like pajamas. I was sure that the fabric was denser. For the garden it
Delivery is only 16 days to rostov-on-don. The track was fully tracked. The suit corresponds to the description and size grid. I ordered the size of 3 t on the tag is written 100, we came to 98 perfectly and with a margin. The material is pleasant, the seams are even, after washing did not shed and did not stretch. Product and store definitely recommend
Fast delivery, excellent quality, matching sizes
Nice suit
A good, beautiful suit made of fine fabric. For a warm summer. Size 4 t for 4 years for height 98 cm large.
The suit is great. Sewn well, the fabric is natural. I order already for the second time. From the first year did not grow. On the growth of 127 just right.
Everyone is happy, you need to take a smaller size, the quality is super, i recommend. Delivery month.
Very good campaign for autumn or spring. Satisfied
I did not guess with the size. But this is not a problem-gave to the nephew. Super quality!
Nice suit. Quality is pleasant. On a cool summer.
Bigger than expected but will be for later
Size 5 for a girl height of 120 is great, will have to grow a little. Quality is good))
All received, thank you
Excellent
Quality is good. Suitable for 4 years
Unfortunately, the store was wrong in size, ordered 4 t, ga height 105, sent much more, alas, we have to grow before him for another two years.
The costume is just huge, you need to take the size in size, or even a smaller size...
Good, quality, soft suit.