SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| Generally |
Over $75(FREE SHIPPING) |
10-25 Business days |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool beautiful big diaper
Product great, quality same. Shipping very fast. Recommend!
As always, excellent diapers, if you wash them at 20-30 degrees.
awesome :)
I liked everything! Quality shipping! I recommend!
Very fast delivery, the quality is excellent. I order a second time.
Delivery two weeks, came to a new post office. everything is fine
Super soft and wonderful diapers!
Diaper liked, very high quality. Delivery is fast. I recommend
Excellent diapers
Came quickly in quality super
Everything is fine, the quality is excellent. You can take it. Delivery ordered e-package, got normal.
The diaper is super, high-quality, sewn neatly. Delivery fast, store recommend!
Otulacz mięciutki. Came very quickly, because under 2 tygodnieczekałam. See only as will be looked after washing. Póki what I am very satisfied with the purchase and I give 5 +
The diaper is good, thin.
Before volgograd the parcel was a month, the track was tracked. With the store did not communicate. Came diapers packed in individual bags, the quality is excellent, well stitched, no smell, the print is clear. I recommend the seller, we will order more.
Corresponds to the description fullness
Diaper is very cool, bright, soft My daughter also liked Delivery mega fast, 12 days including order day!
Head is not accurate
Not bad. No flaws. The order came very quickly.
Nappy is consistent with the description, soft and beautiful. Recommend! Perfect for summer evenings
Quality is good. it came for 2.5 weeks in siberia.
Soft diaper, comfortable size! I ordered another one!
Great mussels
Excellent diapers! Delivery a little less than a month, the quality is good! Looks, as stated, i will order more!