SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Euro (€)
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Ok
lampa are very beautiful i I recommend
Very good looking, arrived quickly and well packed.
In the work did not check yet, but the lamp came quickly, 2 weeks before the Sverdlovsk region. Looks like in the picture.
Norms
The goods were sent quickly, delivery 3 weeks. However, the goods were deformed during transportation. Opened a dispute. The store asked to close the dispute, assuring that he would immediately send a new lamp. We didn't give in. AliExpress site itself satisfied my complaint, will return the money.
Very good lamps. Sufficiently dense plafones. Well packed, damage the goods during transportation, probably, would be very difficult.
Perfect, as described, simple but pretty and nicely packaged, i recommend
Product identical to AD. Well packed. Recommend to everyone!!
The full and true description of the item. Great store.
Excellent
Exactly as described, excellent packing in isothermal box! Arrived very fast.
Came in a month. Good packing. Only different color cap. Have to repaint
Very pretty lamp. Shipment fast and well secured.
Up to spb reached in 18 days, perfectly packed, no damage
Good products, looks perfect
All as in the description. Fast shipping
Immediately after the order asked to send another color, the store promised, but the promise did not keep (. In general, good lamps
Lamp as in the description, but came without one detail, wrote to the store to send the missing part, in the end the whole set came full, thank you very much, the seller is super decent
good store, I would recommend! fast delivery, ordered 2 items, very identic, nice, sent without damage
The lamp corresponds to the picture, packed well, came in the specified time, but the cord and plug need to be purchased by yourself. In general, the goods are satisfied, the store thanks.
Everything is ok, but in the details... Wires "webs", nut without thread and extra details :)
Very nice product. I am very glad.
Excellent lamp, very neatly executed, was carefully packed and quickly delivered. In the package-installation instruction. The supplier is attentive, responsive, helped me solve Question with switch. I will be happy to repeat this order again. Thank you very much.
All right