SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| Generally |
Over $75(FREE SHIPPING) |
10-25 Business days |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I highly recommend 100% of these. Gorąco polecam w 100%.
Great thing
Very very very long. Two and a half months to omsk. The description corresponds, everything is fine.
Corresponds to the description
The goods did not come, the store communicated and assured that everything would come. But apparently the mail failed. Sorry
The parcel was 2 months old, i liked it, comfortable and worth a penny, thanks to the store)
Very fast delivery !!
It went very long, but the goods came intact
All OK. Shipping month.
Great item, but shipping is very long
All super thanks.
Very nice and practical.
Great ruler! Purchase is happy!
It went on the territory of russia for a very long time. Our mail leaves much to be desired... Packed in a normal bag without a button. Got it all together. Thank you.
Pristatymas DVI savaites. Kokybė Gera. Tinka typewriter vaikiškai pėdutei. Puikus pardavėjas.⭐️⭐️⭐️⭐️⭐️
Something i 've been staring at with the size -- it's just for the baby's leg.
So yourself
All OK, delivery about a month
Received, but not yet tried Item in kind ok
The thing is useful, but it goes sooo long. After the border is not tracked
The thing is necessary, it came quickly!
Corresponds to the description
Norms
Long shipping. The goods arrived whole, the packaging in a normal package, the slider is very hard to move, and it is necessary to make a good effort to move it. Thus, you can damage the fingers of the child ((
Twice ordered from this store. The first time-came broken (without fastening, which measure the size). The second time did not come at all. In both cases, the money was returned. But in fact spent 4 months, and the goods never received