SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I order 2 times from this store. the delivery is less than a month, everything is in excellent condition, the size approached. the quality is good, the fabric is pleasant, not electrified. i will still order. thanks to the seller. 5 +
The shirt is super, very soft and gentle to the body, it's a pleasure to sleep. i took 2 hl at 46 size, came up perfectly, the height of 168 length is normal. very satisfied with the order.
Excellent quality
Such a thing, to be honest. If the straps above tighten, then the cups above the chest, if lower lower, then lie down the whole chest falls out. The quality of the fabric is excellent for this money
Fast delivery, product consistent with the description.
T-shirt is beautiful, material very good quality. I wear size M and zamówiłam L, fits perfectly. Shipment courier delivered in 2 weeks.
Very nice, good quality fabric
I order a second time, the first night, came of good quality, but the second defect with lace (on the chest). I ordered before myself l, this time i ordered not myself xxl, came almost the same (((the width is the same, only the length differ (2-3 cm).
Delivery is fast. Color as picture. Fabric as i understand satin. Very pleasant to the touch. Stitched perfectly. On height 166, weight 53 took m. In the chest of course in the butt, the third size. The length covers that you need to cover and everything :)
Mega quickly sent and also delivery. Quality is super, wife is happy
It was two months (((((the goods are excellent but short, barely kneels the ass of the smell there. Threads do not stick out.
bon
Very beautiful .. And nice
Excellent fabric, pleasant to the touch and appearance. It is better to take a larger size, as the ica was small by 170.
Lovely nightgown! I wear s size, and i took s too!
beautiful
Ok, i order a second time
Product as described. Without any defects. I took size xl ( I'm 1.64m, 60kg, 90-70-100). For now, product is full of static electricity, I hope it will be gone after washing, because now is sticky to the skin! Straps are adjustable. Inserts can be added if you want.
In size, the parcel came quickly. Quality corresponds to the price)
Is great. Growth 170-XL perfect. For women with small breasts the most! Some electrified, but this is nonsense-antistatic help. I happy, will order more.
It's already another purchase from this store and as before I am very satisfied. Fast shipping and all according to the description. Previous pajamas navy blue farbowala in washing so I think that with this also need to be careful.
Wear 42 pp, take size L-butt.
Combination Of wonderful, thread and no foreign smell
Great workmanship. Recommend
All super.. Thank you) HL-on