SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| Generally |
Over $75(FREE SHIPPING) |
10-25 Business days |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just like the photo, the only catch is i bought it for a baby and i think it's for older kids
good quality and fast arrival. Thank you!
great mat! really beautiful
Before mo went a month with delivery to the door. The rug itself is large enough and soft for crawling and falling baby. Easily folds, is removed in a handbag, you can take with you to nature. I recommend.
Awesome mat!!! the quality is just excellent... the threads do not stick out, there is no smell, packed in a cardboard box plus in a branded bag, on the road nothing was damaged! to buy the product definitely recommend! price/quality ratio is just excellent!!!
Excellent!
Top quality! Arrived super fast (2 weeks).
The mat is good, similar to parklon. Came for 2 weeks to moscow. The only upset the color, thought it would be more white, and he with some yellowish shade
Recommend heat! בידיוק like sells contour, no smell Neve, soft. New arrival packaging cardboard folded inside the bag with handles. Very comfortable storages. Highly recommended It's really fast, around a week day
Everything is fine, but the delivery is long. The store is honest. Just be prepared to wait a little. The seller answers immediately, and on the case. All problems are trying to solve promptly, there were incomprehensible with the transport company which is responsible for slow delivery. Now the seller works with others who need to deliver faster. Evaluation to the seller 5 +, and delivery by companies in russia without comments.
Great mat!
The mat is super. Delivery to samara 2 weeks. Doesn't smell.
The mat is excellent! The child and i really like it!
SUPERB!!
Stunning rug, quickly came by courier at home. Light, though oversized. Took on a trip. Easy to wash. Big. It is convenient to take on nature, a centimeter approximately in height, soft, but at the same time keeps the plane. Easy to fold. In short, one of the best purchases. And beautiful.
Chic rug, arrived to moscow in two weeks. A special bag was carrying for peppenos. I recommend unequivocally
Product excellent and comfortable! It's about Israel within WEEKLY ONLY! Very good quality! Loved it! I got it in 14 days only.
The rug is just super. the child really liked to play on the rug and consider animals .. delivery is only 2 weeks and the rug in kiev.
The rug arrived quickly, in a cardboard box. The mat itself is in the bag, it is convenient to carry with you. The pictures are bright. We fold the mat in half, because bolshevat it for us so far (3 months. Child). Quietly you can sit and an adult on the rug, dents do not remain. Successful purchase, in stores such twice as expensive.
wonderful quality. very fast delivery
Excellent Product
I liked the mat! Easy to fold, soft, the shape does not lose. Color bright! Hope warm will keep) store sociable, quick answers to questions!
Very soft and large mat for babies. I Love it and recommend
As described. Looks good. Thick enough, you can also fold it a bit to get a double layer of thickness if needed.
The rug came for a week! Very satisfied with communication with the store and the quality of the goods! Everything is super! Learning to crawl;-)