SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Australian Dollar (AUD)
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British Pound Sterling (£)
Canadian Dollar (CA$)
Cayman Islands Dollar (KYD)
Egyptian Pound (EGP)
Euro (€)
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Libyan Dinar (LYD)
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Mexican Peso (MX$)
Netherlands Antillean Guilder (ANG)
New Zealand Dollar (NZ$)
Nigerian Naira (₦)
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Philippine Peso (PHP)
Singapore Dollar (SGD)
South African Rands (ZAR)
Swedish Krona (SEK)
Swiss Franc (CHF)
US Dollar ($)
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The rug is very satisfied. Large, colorful, came in a case-it is very convenient to take with you. Fast shipping.
I liked everything, everything is like in the description, the quality is good
Mat for 5!! Quality at altitude! Don't smell! Unilateral! The picture is bright! Bends are even. Packed in a handbag, which is very convenient when carrying. The size is large, two children spin on it without interfering with each other! The store quickly sent, the mat reached tyumen in 3 weeks.
Great mat for baby!
The parcel came quickly. Everything is exactly like in the photo. Thank you!
Perfect
Surface, beautiful and comfortable, cold insulation מהריצפה ובולם falls. Regards the quality, I think that can be produce it faults easily with nail or objects for Sharp.
Excellent!
Mat soft, thick, заявленный 1 cm is available. Pattern clear and bright. Happy ordering.
Really like the mat
.excellent, good quality!! thank you!! came quickly
I love it! and more important, the baby loves it. It's easy to clean and easy to fold it. Thank you for the fast delivery!
Everything is fine
Fast delivery! Product as described. Very happy. I recommend!
Once upon a time שניה שמזמינה the surface... Really really satisfied Free shipping new arrival real fast
The mat came less than 2 weeks before moscow, complete with a bag for the rug, the coloring is bright, just like in the photo. The only nuance is a pair of dark spots (do not rub off), but frankly they can only be seen "under the magnifier"
Very nice, good quality.
Perfect. בידיוק like in description. It's free of defects and smell.
Wonderful mat, happy, delivery two weeks total, and there is a handbag under the mat, you can take it on the road
The mat went to moscow for 3 weeks without scratches, not crumpled, in a comfortable handbag, with the store did not communicate
Very handy bought 2 came smoothly
Great mat
excellent!!!!!
Great mat! Fast shipping!
Perfect