SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| METHOD |
*TRANSIT TIME |
COST |
| USA/Canada -Over $75 |
7-15 Business days |
Free |
| USA/Canada -Standard Shipping |
5-7 Business days |
$14.99 |
| USA/Canada -Expedited Shipping |
1-3 Business days |
$31.57 |
| Australia -Standard Shipping |
5-10 Business days |
$14.99 |
| Australia -Expedited Shipping |
3-5 Business days |
$31.57 |
| UK, Europe -Standard Shipping |
7-15 Business days |
$14.99 |
| UK, Europe -Expedited Shipping |
5-7 Business days |
$31.57 |
| International-Standard Shipping |
10-20 Business days |
$14.99 |
| International-Expedited Shipping |
7-10 Business days |
$31.57 |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The rug is just super. the child really liked to play on the rug and consider animals .. delivery is only 2 weeks and the rug in kiev.
The rug arrived quickly, in a cardboard box. The mat itself is in the bag, it is convenient to carry with you. The pictures are bright. We fold the mat in half, because bolshevat it for us so far (3 months. Child). Quietly you can sit and an adult on the rug, dents do not remain. Successful purchase, in stores such twice as expensive.
wonderful quality. very fast delivery
Excellent Product
I liked the mat! Easy to fold, soft, the shape does not lose. Color bright! Hope warm will keep) store sociable, quick answers to questions!
Very soft and large mat for babies. I Love it and recommend
As described. Looks good. Thick enough, you can also fold it a bit to get a double layer of thickness if needed.
The rug came for a week! Very satisfied with communication with the store and the quality of the goods! Everything is super! Learning to crawl;-)
Surface activity dazzling! The picture is long folded pressures is is a lot more large and להמשך כשהילד grow up. Currently between month.
Quality is good, came quickly, have small dents and deformation
Looks the same in the picture. Very good quality. I'm very satisfied :)
Best thing EVER!!!
Arrived fast.. seems to be high quality
Great size, good quality! Arrived very fast
Very fast delivery and good quality
Super, shipping one 10 days!!
No smell. The mat is in the bag, it is convenient. The color in the photo is more white.
Free shipping first lost but power sent me במידי shipping נוסך arriving within Weekly. Communication with power superior וקיהלתי response speed. Recommend very on the product and power
The goods arrived before the deadline, everything corresponds Description, without extraneous odors, the track was tracked, the store politely answered all questions!! I recommend the product!! Thank you seller!!!
To moscow reached exactly 2 weeks! Thank you, the mat is excellent, high-quality, odorless. Included bag.