SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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A good suit, 120 just for a child 108 cm, take a larger size.
For 2 Roky
Good suit of good quality. Thanks to the store. I recommend!
Really good quality thank you
Very fast shipping. Thank you. For 4 years came up, there is also a stock.
It came quickly, the quality is good, the material on the touch is pleasant. Applicable add.
Excellent product, i love the clothing set, it's just like the description, the very soft fabric of good quality, very elegant
Cudne for care label size 120
Great
Ordered 18.06 came the goods 8.07 Suit cool 6 t for height 120/53, measure did not measure but looks great. I recommend the store and the goods. thanks for the fast delivery))
Excellent fabric quality, only the size is small. It is recommended to buy a size more than normal
Set super. For 3 years 4 t norms. Stock. Came very quickly 10 days before latvia
I love it
Nice item. But the colour is a little different
Perfect.
Great costume!!! Quality is good, took on growth!!!
Very nice set. Good quality, well sewn. Very impressed.
According to the description. By cons, very big for 24 months, would correspond rather to a 3-4 years
Cool! Slightly too big, but also took on growth.
Like synthetic
Fast Delivery
Size 3 t for two years and 5 months almost without stock. Jacket for a slender child, and pants wide, mismatch. The fabric is similar to the sofa upholstery. Quality is not bad, for such money nothing, will come down. And the fabric is not full synthetics, so 5.
material is good and nice
I'm over the moon, happy with the item and love the material. Thank you
The bear smiles a little dull, but in general, a normal thing.