SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Good shoes, 38 russian, 40 is too big, the insole will solve the problem, i will order another color.
Wonderful shoes for not severe frost. On the russian 40r-r took 9,5 (41) fit perfectly.
Very cool Real Silk
In the samara region for 2 weeks, very fast!! quality is good) at 39 ordered 8.5, on the shoes raschmer 40.not in the butt, with a socks perfectly at all.
its cute and confortable. but the cm its not quite rite cuz my feet are 24.5cm so i order 8.5 feed me just there. suppost to be a lil bigger. this booty its like the description.
Came quickly, track tracking. On the russian 39 ordered 41-the size approached. Externally as in the picture, but cold.
The product arrived very fast! It came in perfect condition, is of quality and very beautiful.
It came a little less than a month later, ordered 40 size, came 41, for this i wanted to remove one star but changed my mind. Have a smell, inside comfortable on the leg sit well. For such a price i recommend
Excellent product, arrived very fast.
O.K.
My order arrived very fast! The boots are beautiful and confortable. But the number I bought was too big for me and I needed to buy another one.
it's very nice
I ordered from another store, were very small, these are good at 36-37.
Exactly as in the photo, the size matches, the delivery is fast. Happy)
The length of the foot i have 23,5 cm. The shoes were a little big, but what you need to wear with a toe. And a little more wide)
The order came for two months, packed in a package, without damage. Made qualitatively for its price, inside artificial fur (warm in them), the sole is soft, took on a larger size, came perfectly with a thin toe. Purchase satisfied! I recommend the store!
I ordered these boots for mum she is totally thrilled& Impressed they fitted her,they are great quality,I totally recommend store I'm so happy
The view of the shoes is quite decent, all as in the photo. And only when you dress, you understand that the quality is not super. The inner edge climbs and on pantyhose and socks all this remains, the shoes are very light, too, there is a feeling that the sole is empty. But for such a price to drive to work is not even bad.
take two number bigger. but just like in picture and very warm
They are perfect for cold, thick sole and very comfortable
Good
Very good shoes for cold
Excellent comfortable soft fluffy
Just perfect shoes, thanks
The order was formed from the warehouse of the russian federation, i expected it for a maximum of 1 week. I order not the first time. Usually shoes came for 2-3 days. But when ordering this pair, the store did not consider it necessary to warn and sent the order from china. My messages were answered after the knock-two. Pulled with delivery and did not say that sent from china until i opened a dispute. Very disappointed by the seller and his attitude...