SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Argentine Peso (ARS)
Australian Dollar (AUD)
Brazilian Real (R$)
British Pound Sterling (£)
Canadian Dollar (CA$)
Cayman Islands Dollar (KYD)
Egyptian Pound (EGP)
Euro (€)
Ghanaian Cedi (GHS)
Hungarian Forint (HUF)
Indian Rupee (Rs.)
Jamaican Dollar (JMD)
Kuwaiti Dinar (KWD)
Liberian Dollar (LRD)
Libyan Dinar (LYD)
Malaysian Ringgit (MYR)
Mexican Peso (MX$)
Netherlands Antillean Guilder (ANG)
New Zealand Dollar (NZ$)
Nigerian Naira (₦)
Norwegian Krone (NOK)
Philippine Peso (PHP)
Singapore Dollar (SGD)
South African Rands (ZAR)
Swedish Krona (SEK)
Swiss Franc (CHF)
US Dollar ($)
United Arab Emirates Dirham (AED)
Thank you store, feedback, fast delivery, the goods are super, everyone advise!!!
Stylish devices at a good price. Seller special thanks! Promptly sent and answered questions quickly. Delivery by courier, also Plus. I was satisfied. Thank you!
Super really do not hesitate
Perfecto
Great set. Looks very cute. The devices are heavy, well lie in the hand
Really beautiful, I’m hoping they will also hold up well. Very happy with how the sets look. The small spoon is super tiny though.
Everything is fine, it came on time, each device in individual packaging, the devices look expensive, heavy, after the dishwasher like everything is OK
Set bomb!!! One of the best shopping on Ali!!!!
The order reached Moscow in 6 weeks. Took it at the post office. The product is completely satisfied!!! I like everything. The devices are very beautiful, look unusual and expensive. The store constantly contacted, especially when in the middle of the way the parcel for some reason stopped tracking. I recommend!
look beautifully
Alles TOP
Wonderful store! The product is excellent, with more everything I liked... Expected a rich bright red color, but in fact, when you look in a live color closer to Bordeaux. There are small scratches, but not critical... Practically not noticeable. I will order another set only blue, I hope the color will please me :) thanks to the seller!
VERY NİCE!!! MY 2. TİMES ORDER. AND ALL THİNG İS VERY GOOD. THANK YOU
ÜRÜNLERİM GELDİ 30 TL CUSTOMS ÖDEDİM FULL İSTEDİĞİM GİBİ WONDERFUL FRIENDS WILLING TO TURKISH KARDEŞLERİM FOR INTERNET HOW ÖDEYECEĞİMİZİ CALCULATES AN APPLICATION FULL TUTTURUYOR VERGİYİ SATICIYA GIFT THANK you ALSO FOR. Arrived in very good 20 days in weight
Great item. Great service. Thank you !
Great, to see in time, but looks resistant, to wash by hand
Amazing set! The design, the material, everything is great! Can’t wait to use it
I placed fabulous 3 orders carefully packed
Cute. All comply with the description. Recommend.
Very good packaging i really liked how every piece was packed alone and they look exactly like the pictures.
Excellent devices!! I advise everyone
The product, came in time, packed perfectly, one package is much worth, store recommend
Latvia came in 20 days. The devices are class, very beautiful. Not particularly heavy (and then i was afraid that because of the fact that heavy inconvenient will be) only until i can not get used to the sharp tips of devices
Everything is ideal!
We are in love with this set. Little thing is that the spoon it's so big you can't put the whole thing inside your mouth