SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Thank you, the goods received. All as in the picture
FAST SHIPPING, well packaged, the slippers are great, but the seam inside and defeat. but overall all is ok thank you
When selected size length slippers is 30 cm,
Everything is super! In size too-carefully look at the grid
perfect
Was neatly packed and own a size bigger taken with size 39 but was actually totally unnecessary. Package was there within a week already!
Very soft and cute! Came exactly in size.
I reccommend this store.
Came three weeks before my muhosransk, which was record fast. The first slippers from the chinese site, which came to the paw of my young man. Very warm and soft. At 43 the size is even bigger.
Slippers are just gorgeous!
Already third sneakers i order, as always, chic!
Delivery 2 weeks. Track tracked. Everything is super!
perfect
Nice
I love them but the quality prob won’t last that long! If you have foot problems I wouldn’t buy it
Gast shipping, 9 days to Netherlands! Also good quality, nice soft bottom! Love it, I recommend
Everything is cool! warm and soft, in size for 39,40 (41) the sole does not slip. the color is suitable for stich kigurumi (slightly darker)
Soft, warm
Slippers very much the same size of the table. Good quality, nice color, third-party there was no smell. Daughter happy, I of course also
Same as the photo Super comfortable and warm
Super! The 41 at the time
Good slippers happy baby
Everything is fine. I have already had the only black. Unfortunately, this time lost with color (((yellow neoch but I picked up a suit Pikachu. Seller no complaints. All super
love them very nice
Normal sneakers for Пятихатку)) sole kind of paralon) is that soft) Come in a month with a tail)) family when saw me the sneaker immediately want to order and relatives for gifts, we will order more))