| Size (cm) | 5 | 5.5 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 11 | 12 | 12.5 | 13.5 | 1 | 2 | 2.5 | 3 | 3.5 | 4 |
| Insole | 13 | 13.5 | 14 | 14.5 | 15 | 15.5 | 16 | 16 | 16.7 | 17.3 | 18 | 18.7 | 19.4 | 20.2 | 20.7 | 21.2 | 21.7 | 22.2 | 22.7 | 23.2 |
| Foot | 12 | 12.5 | 13 | 13.5 | 14 | 14.5 | 15 | 15 | 15.7 | 16.3 | 17 | 17.7 | 18.4 | 19.2 | 19.7 | 20.2 | 20.7 | 21.2 | 21.7 | 22.2 |
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| DESTINATION | METHOD | *TRANSIT TIME |
|---|---|---|
| USA/Canada | Standard Shipping | 7-15 Business days |
| USA/Canada | Fast Shipping | 5-10 Business days |
| Australia, UK, Europe | Standard Shipping | 10-15 Business days |
| Australia, UK, Europe | Fast Shipping | 5-10 Business days |
| International | Standard Shipping | 10-25 Business days |
| International | Fast Shipping | 7-10 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Very good quality and the delivery time is also faster than I expected.
This is the second pair that i order from this store, the first time i ordered for the older daughter to school, she loves them very much, and now she ordered for the younger. Delivery is very fast ordered 27. 07. received 7.08, the first time also within 10 days, if you need to buy more shoes, as children have a leg growing, then only this seller,
very nice shoes, good sewing, maybe a little small, but overall the quality is good!
Excellent item and very good quality thank you
Excellent product and store. The number perfectly matches and super fast shipping 10 days to spain. Exact description. 100% recommended
As I wanted, its size very well, I recommend
Good quality ~~ satisfy...
Excellent sneaker, the size range corresponds.
I order a second time from the same store. All as always at the highest level. Good sneakers. Thank you for the gift, stickers. The goods were about a month. Smelly smell is not present, the seams do not stick out, the shoes are made dizzy. I advise!
Sneakers are very cool! We wear the 28th size, took 29 r, this is 11,5 from the store, came up perfectly with a margin, widens the finger, you can already wear and enough until autumn. I'm happy.
I did not guess with the size...
Take all the same just taking into account the length of the leg. Do not do + 1 as in the description. Sneakers are good
Size perfectly
Beautiful. The only stuff is that only after 5mn wearing the zip of one shoes is falling. Today it’s the first day that my son wears it