SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| Generally |
Over $75(FREE SHIPPING) |
10-25 Business days |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came in intact, looks great, very good quality. Thank you.
Everything is exactly like in the description. Class!!!
Mega fast delivery, after 9 days already received the goods, store recommend)
Everything is super! Very fast shipping! Thank You
Good backpack. tostavka fast recommend the store.
Super
Ok
Arrived very fast, good material, thank you!
Here and so i think a lot of good reviews. on this i just all the reviews good confirm. prodovtsa recommend
Good quality sling. The seams are made reliably. Instruction in english, with images, so you can understand without translation. Pleased with a small gift-bracelet. Of the shortcomings a strong smell, which is easily eliminated after washing, and long delivery (2 months). The color is a few tones darker from the picture shown.
Very convenient thanks
The goods are super, the choice is satisfied, the quality of the tower
Delivery is very fast, less than 14 days to the leningrad region. The instruction to the product is understandable. The backpack is comfortable, the child seems to like to sit in it. The only thing, did not live up to expectations about the color-it's not beige, but some pale yellow.
Very fast delivery about 2 weeks. The product smells very strong. I think after washing will pass.
It was about a month, all the whole quality is normal, for such money there is an excellent smell, but with washing i think it will fade.
top
looks good, arrive yesterday. still not try. but quality is good . and delivery also fast . I recommend.
Everything is very wonderful for such a price!! Thank you!
The product is very good, quality, odorless. The store sent the backpack on march 5, received march 21, sverdlovsk region, in principle, if compared with other orders. This is very even fast delivery, the instruction is attached, though in english, but everything is clear in the pictures, the seller still put a gift