SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Well the product looks really nice, will give an additional feedback when i'll use it. Ordered on 21 september and received just today 28 september. Super fast delivery, n thanks for the little gift
I really like this product! Thank you very much!
Just like in description
nice
Very beautiful! Excellent quality!
Material very good. Like. Arrived very fast. Less than 20 days.
The store is well done, sent quickly. Delivery to lipetsk took 15 days. as a gift put a heart. I advise everyone. Quality is good. There is nothing that does not stick out. The seams are even. No smell. Very satisfied
Delivery in time, fast! Backpack of excellent quality! Thank you store!
Very
Great! Convenient! Qualitatively! Thank you! I recommend!
Stitched well. It was a month before tobolsk. in the case did not try.
Came quickly
Perfect. Arrived in 10 days. Good quality easy to use.
Eleg masszivnak tűnik, from nekem még segítség kell to használatához, nekem bonyolult.
Convenient thing, i recommend, delivery to the nso 3 weeks
Delivery to the moscow region is slightly less than a month. Everything is safe and sound. There is no sharp smell. Before the first use washed in the typewriter-everything is ok, the smell left. Threads do not stick out. The thing is comfortable, so i definitely recommend it. Plus thanks to the store for a small present
The parcel went 1 month to starominskaya (krasnodar territory). Everything is stitched on conscience. We are 7 months old, the child is just delighted, he likes to sit in it so much. Especially feed it conveniently. As it is not easy to wear hard, but here it is convenient. I recommend the product.
I ordered 05.09, the parcel came 22.09. All as in the picture. Everything is sewn well. Already tried.
It came quickly to the altai territory. Everything is intact. How we try to finish this
The store-handsome, fixed instantly, on the way two weeks, tracked all the way Bright, even lines, strong fasteners, the child is delighted. I recommend the seller and the goods *****
Good quality, thread does not stick out, neatly sewn.
Very good store
RHANKS FOR QUICK DILIVERING
Thank you.
Very comfortable thing