SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Argentine Peso (ARS)
Australian Dollar (AUD)
Brazilian Real (R$)
British Pound Sterling (£)
Canadian Dollar (CA$)
Cayman Islands Dollar (KYD)
Egyptian Pound (EGP)
Euro (€)
Ghanaian Cedi (GHS)
Hungarian Forint (HUF)
Indian Rupee (Rs.)
Jamaican Dollar (JMD)
Kuwaiti Dinar (KWD)
Liberian Dollar (LRD)
Libyan Dinar (LYD)
Malaysian Ringgit (MYR)
Mexican Peso (MX$)
Netherlands Antillean Guilder (ANG)
New Zealand Dollar (NZ$)
Nigerian Naira (₦)
Norwegian Krone (NOK)
Philippine Peso (PHP)
Singapore Dollar (SGD)
South African Rands (ZAR)
Swedish Krona (SEK)
Swiss Franc (CHF)
US Dollar ($)
United Arab Emirates Dirham (AED)
Delivery month, description corresponds, there is no smell, the body is pleasant.
Top. Good fabric! Good!
Perfect Be careful take a bigger size for children.
It arrived before my other order, since I had ordered 3 others they did not arrive, but on the other hand it happened rather, weird. Anyway I will wait for the other Tshirts and the article has arrived, nothing to say the print is perfect and the Taima is ok. I took T10 for my nephews who are 6 and 8 years old it is perfect a little big not much so it is perfect.
exactly as shown and fit perfectly. arrived in 2 weeks.
bellissimissime
Excellent t-shirts!!!
Fast shipping
great
Good quality, received in 7 weeks
T-shirt for a child 11 months is small in width. And then the child is not fat... Very narrow...
All sizes fits very vell, only male t-shirt (M size) is somehow tight, but still works fine.
Great tshirts. Washed at 40 degrees and still top. Delivery has 2 Weeks lasted.
Top
Super cool
Good
Sending to Almaty was about 3 weeks, ordered the family 3 t-shirt, the store sent all in one package. Quality is good, do not stick out, no smell. Will order again
T Shirts super! Fit in size.
Big for me but cute
Arrived well ahead of time
Tee Shirt fit the description. Track to track. With the size of guessing, so that all fit. Size malomerit, the child's height 73 cm 80 and in the butt.
It seems small sweatshirt growth 80-86
Wide But short
nice tshirt, material thin, not entirely sure if 100% cotton as it seems a bit elastic. no tag with material content / washing instructions, only one that says XL. I wear M/L european size and after reading feedbacks I ordered XL. tshirt fits nice, with a little bit loose areound body, but a bit short for me. it is as per size chart 102cm bust, but only 60cm long, not 63. if it was as per size chart it would be perfect. so definitely take at least a size bigger than you usually wear. print ok, it is like iron on bit rubbery, but not too bad, doesn't crease nor misshape the material.
Shipping about 2 weeks. Very nice product and very good quality