SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I freeze the third pair of children. So yak leg shvidko growth, ale through the dovgu delivery priyshov rosmir vpritik. Treba robiti zamovlennya on 2 rosemary more))
Nice
Very fast shipping.
Super sneakers! Shipping fast! The child foot 14 cm, took the size 9, stock is 1.5 cm! On the sole written 25, and we wear 23! But this is not critical, on the insole of norms! Thank You
Cool! I advise! Size 7 written 23, just we wear 22, not back to back
At the foot of 15 cm, the shoes came just with a margin, until the summer is enough. The finger behind passes, probably on the insole 16. If you want without stock, take a smaller size) delivery fast, weeks two) we buy the second time, really like)
Fast shipping. Quality is not very
Krosy is good, i order for the second season in a row. The dimensional grid corresponds to reality. But this time the parcel went almost 2 months, the store answers through the times, the phrase "do not worry, the parcel is on the way". Krosy quality, the price is affordable.
I love the items they look just perfect
The crocs are super, very light, the child in 1.4 immediately ran. Come clean. True bolshevaty-size 7 on the size of the foot on the insole 13 cm with a large margin-more than 1 cm exactly.
Izskatās kā attēlā. Bērnam pēdas garums 15 cm, un Šis IZM's. The Labi, Pat ar puscenti Metra rezervi. Iesaku citiem.
Sneakers are good. The order came quickly. At the length of the foot 14 just right.
Came a little wrinkled
All OK, Fast shipping
Size 10 is supposedly 27, but in fact on the foot of 25 size and then in the butt, the store returned part of the funds, so i do not remove the stars