Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
USA/Canada -Over $75
7-15 Business days
USA/Canada -Standard Shipping
5-7 Business days
USA/Canada -Expedited Shipping
1-3 Business days
Australia -Standard Shipping
5-10 Business days
Australia -Expedited Shipping
3-5 Business days
UK, Europe -Standard Shipping
7-15 Business days
UK, Europe -Expedited Shipping
5-7 Business days
10-20 Business days
7-10 Business days
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Color Changing under heat, is OK, fast delivery in month
everything is nice, but its a little a bit too small
The goods were shipped for a long time (due to the chinese new year) and went for a long time (without tracking). the parcel was thrown in the mailbox, and so everything is intact. in general, the child is happy
The size completely approached, changes color from light temperature exposure. Minus only that went a month to kirov.
Ugly long shipping with 06.01 and only arrived 10.04
Did not receive the order, but the store was very sociable and sent me again! I will look forward to it! Then i will add a review!! Thanks to the seller!!))))
Changes color, the store is very attentive
I love my ring. Thank you!
Excellent ring would put 5 but due to long shipping (3 months) 4
Went super long, but rings of very good quality, we do not sell such.
Rings received, thank you, the track was tracked to russia, after no, put in the mailbox, the sizes approached,
Funny thing, changes color from temperature. Looks very cute
Long went order
Interesting ring. Changes color. I recommend.
Great product, all size is, all is very Beautiful)
Pretty ring. Changes color. Very interesting model.