SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Delivery to saratov 65 days! The whole thing has arrived, the size is adjustable. Function has not yet been tested, the child likes it, made of pressed polystyrene foam. -_-_-_-_-_-_-_- Delivery to saratov 65 days! The whole arrived, the size is adjustable. Functionality has not yet been checked, the child likes, from pressed foam.
For a very long time the order was 2,5 months, and so everything corresponds
The spb reached just over 2 weeks. Very useful thing!!! Now washing became faster and without hysteria, and more fun. :)
I somehow thought that it was selicone) and it was paralon)) well, let's see how it will be used, it was a month and a half
Nonsense full
Goods do not come, but store returned the money.
Good value for money
A little pomp
Did not come, the money was returned ((
Free blisteringly fast. Product functional
Good kipon
thanks
Very fast shipping and delivery!! Only 9 days to Europe. Product is ok for the price.
Good one
As in the picture, i thought it would be a little hard, in general a good hat
Not rubber, soft
Little bit crap
Long shipping, smell is
Not worth it.
Came a little wrinkled. The thing is probably good, but the daughter refuses to wear it at all. I was hoping that with her, washing her head would become calmer, but until we were happy :(
good
In general, the thing is normal. We liked it. The only thing, very long delivery, three months. But i think the store's guilt here is not, he sent the parcel immediately, apparently our post office. Thank you very much.
Unfortunately the goods never came. Everything was as usual and collection, and sending ..... Maybe it became the post of russia so baryto goods?! Previously, such frequent non-delivery with ali was not.: (Money returned without problems.
Good
Meraviglio works great perfect for showering to my small who hates it.❤