SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Discharged from Russia. In Moscow received in 3 days. The magnet is very strong. Without a plastic gasket, the girl could not separate. However, on the double-glazed windows requires careful movement in a certain direction (took a magnet 15-26. Double-glazed windows are about 17, not more than 20 in any case). So, I think it's better to take the most powerful on the double-glazed windows. Otherwise it does not hold very much.
Great Magnet! Windows on the balcony washed with a bang! Already wanted to call the cleaning company to wash them. And in the end, the question was solved much easier and cheaper
Very cool thing! The goods came in 5 days.
Received in 7 days to Moscow. Externally as in the picture. Heavy). In the set there are 2 additional consumables (white) + plugs to them. I have not tried in action yet.
Guys, triple and double fiberglass brush does not take. Keep in mind
Fast shipping. Bought for balcony sliding windows. You hold well. The double-glazed windows do not hold.
The brush came whole, well packed. In fact, I did not try, but the magnet is very strong. Thank you store
The magnet is cool, I have not tried it yet
All as in the description, look in the direction of millimeters, then do not make a mistake with the choice.
I just got here, I haven't had time to prove it.
Ok
It's okay.
Thank you product arrived in 20 days
Fast shipping
Perfect!!! This is the best invention for washing windows!!! Took the most powerful magnet (Green 15-26mm), for single-chamber double-glazed windows fits, probably on a double will hold, on a triple is not likely enough (I can not accurately say, there is nowhere to test). In the kit there are two replaceable rubber bands (catchment) and two spare rags. The window must be well processed by means on both sides, then the sink slides well and washes the window. You need to apply a little to understand how to wash and drive water at the same time, but if there is at least a minimum logic, the process will go))))) keep two halves away from each other, magnets are a beast, if a finger falls, it will hurt (at best), to open them, if coupled, is also very difficult. I recommend the product, with my work I managed 5 +
Very nice item
Disgusting works sdek in Kopeisk
Delivery is very fast, 6 days.
All OK! On the double glass holds. I haven't tried washing yet.
The goods came, in the case have not yet tried.
Delivered quickly. Magnet is very strong (for window up to 26mm), you can snap your finger, you need to be careful
Delivered quickly by courier magnets strong, but on double glasses hold a little weak in the case did not try yet. Delivery fast autumn surprisingly recommend
Magnity strong, finger the edge of the coast. Treba trochi to stay and see without problems, rich corisna.
Customs fine 15 TL
Good product at the moment. As in the description.