SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Fast delivery and good quality. Stay here buy
It's really very good and beautiful in the dress
It was as seen on picture
I am very grateful for all and good Quality.
Thank you for the fast
The perfect size and received it early than I expected
Quite decent jeans. On height 185 and weight 100 came 38 size. Fast shipping.
Very good
The best ever. I highly recommend
Normal summer jeans. 1, 74x100 kg. Approached 38 rr. It was possible and 37, if it was. The color is saturated, pleasant. Stretch well, the growth is normal, you can not sew. Order to moscow 20 days. Track tracked,
First order for jeans and dimensions are same pulls the size slightly is different only Because there is no big difference wear wear, big trouble four. Not just the shipping time to some reduce shipping method is without logo? Waiting for pruning ~ ^ ^
Very good Quality of Trousers. Looks same as in Shop. the Trousers feels from fabric fro very soft. has a good Strech quality. the Goods came even prematurely from Seller in Germany. I can make this Shop and the Seller highly recommend. many love Greetings from Europe/Germany sends Anthony
It is recommended, responsible person. I'll upload photos of it to later
Turned out to be on the size more, and so all is good. quality as well as stores.
Very good I liked a lot
Everything corresponds, i recommend
Delivery is fast, the description corresponds.
Product precise as mentioned!! Very fast delivery .. thank you very much
Bon produit
Ordered 16.05 in yaroslavl arrived parcel 30.05. Jeans came up. prodovets recommend.
Great jeans! Ordered on may 1, 2019, the mail came on may 25, 2019. Received on 27.05.2019. That is, 24 days to the moscow region. Great! Seller recommend! I will order more!
Size ordered one more, one x .. Small, sewn on dystrofikov, Waist high.
Quite good jeans, the quality is normal. Only a little with the size did not guess. On my 179 cm and 88 kg 36 was slightly too big, but you can wear it, it looks not baggy
thanks
Jeans of good quality, i liked. The size corresponds to the international classification. Delivery is fast, to moscow less than a month with full tracking to the post office.