SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Australian Dollar (AUD)
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British Pound Sterling (£)
Canadian Dollar (CA$)
Cayman Islands Dollar (KYD)
Egyptian Pound (EGP)
Euro (€)
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US Dollar ($)
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A very nice quality belt.
Original leather, nice belt, received only in 19 days to Bangladesh
Everyone is satisfied. the product fully corresponds to the description
It came in four days! The quality is excellent, the belt is soft. I put on myself, barely figured out how to unfasten back... helped higher education, i mean that first to train on cats...
Nice goods, quality as the and good price
Great quality. Smooth flexible leather, well made buckle, very good belt.
Super!
good quality product , although there are many 20-30cent belts in my country which I usually use them, they normally last only 10month to 1 year before wear off , hope this would last longer
Excellent quality belt. Product description corresponds. I advise the store and his store.
Husband is happy)
Mega fast delivery, for a week. Quality like good, not like deshmann belt
The correct date has come today 16-8-2019
Looks good material, it's comfortable and pretty, the buckle weighs pretty
Excelent product
Bought 4 belts. All right. Quality see time.
just received. delivery is okay. it looks good quality. will see after a couple of month in use.
The buckle had scratches on it, but the store took care of the problem to my satisfaction. The belt and buckle are nice overall. Seller also is recommended.
A good belt for this money.
Delivery in 5 days sdek!! Genuine leather feels, and is dusty to burn does not burn! Kept on the gas only pulled in the photo can be seen. I recommend to buy!
OK
The quality is excellent. And the size of all the norms
.
Everything is fine, delivery by courier to the door, if it lasts a long time, i will order more.
The quality of the product seems really good. And the store responds to the queries very actively.
good,...............