SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| Generally |
Over $75(FREE SHIPPING) |
10-25 Business days |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super! as photo!
Despite this, that material is made up 100 percent polyester is not potliwy, and very comfortable to wear. Dress compatible with description, recommend.
Perfect dress for summer
Same as the picture. Very nice fabric, very good product.
Its not cotton but its ok
I ordered the dress in pink and I received it in disappointed Blue
Very fast delivery not even a month I am very happy, consistent with the description arrival in good condition well packaged I recommend this store very good quality
Material polyester, not cotton. But still really pretty.
The dress is super, i'm very happy! Parameters 85-64-96. And the length is good, given my height-185. For the summer is perfect, the fabric breathes, it is not hot, class!
Beautiful
Very fast
.
Beautiful sarafan i liked that only the measure did not iron, the fabric though it is written that polyester looks like a natural with an addition of flax
Charming.
The style is good. The fabric is also more or less decent. But the description is inaccurate. The waistline is not natural, but overstated, as always with the chinese. About the composition of the fabric in the general description written cotton, on the sewn label written 100% polyester (on a white sarafan), finally, below the description there is a separate line that with a pattern-chiffon, plain-cotton 80%. That is, three different options. Well, what do you believe? Felt, the fabric is mixed-cotton with polyester approximately in half.
A good thin dress for the summer, the picture corresponds to the size of the o.g. 96 and o.t. 74 took l-free, i think it was possible and m to take