SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| Generally |
Over $75(FREE SHIPPING) |
10-25 Business days |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The front looks not at all ((in the picture of the store the straps are sewn in a completely different place and in the chest area just exactly, a little recess, and in reality there is a rise and straps are close worn, ugly looks ((i will change, otherwise everything is ok. Color asked to change to dark blue, the seller changed, for this thanks!))
Lovely dress. Fabric has a slight crinkly affect. Irons well but still a crinkly look. Strap broke as stitching came undone but managed to fix it.
Sarafan is super, only that summer is over, very sorry. Size wear 50, ordered xl, everything came perfectly. It came quickly.
I love it, just like the picture, something wrinkled but that's nobody's fault.
very nice
Medžiaga tikrai ne medvilnė. Labai įdomi. Vęsi, truputį glamžyta. Pasiūta outlet, spalva, dydis atitinka.
THE dress is pretty boy! Arrived a little crumpled and has lining, but has solution. Wear well. Ordered a XL for 1.69 height, 118 hip. Style midi. Fast arrived in Rio De Janeiro. Thank You!
About the order! i ordered 11.07. And got 29.07. To moscow. dresses are excellent material nice threads neither where do not stick out, iron well, or they write that you can burn when ironing so that's not what you do not believe, or this person just utyg is not the same, the store recommend everyone to order will not regret.
Nothing to say just perfect.
EXELENT !! FAST SHIPPER AND BUTIFUL DRESS AT NO MONEY AT ALL!! RECOMEDED..
Very very good dresses, nice color and very good quality, also very fast delivery thank you store
Beautiful! I wear it a lot.
Bonito
Perfect
Highly transparent sucks
very nice dress! fits perfect! same as picture, fast delivery...thank you..
Great design and well made.
Not for me, I’m sensitive to the material
Arrived on time. Thanks a lot!
Nice dress. The seams are all perfect. The size is as described by the store. The printing has more pink than what it looks like in the seller's pictures, but it's still very pretty
Very pretty dress
In principle, good, but the line is indirect and many threads stick out. Sits well, it is better to take 1-2 sizes more so that the elastic band does not strangle.
ok.thanks
VERY GOOD
OK, fast delivery, Mail messenger, kupiłam pink color, it is however shade more wrzosowy roses. I wear size S and actually I still have a little slack, larger bust leisurely Sie can fit. dress is such larger s. Material the OK, naturally gnieciony, with growth 163 dress is below the knee. Nicely sewn, the typical summer dress. Recommend