SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
DESTINATION |
METHOD |
*TRANSIT TIME |
USA/Canada |
Standard Shipping |
7-15 Business days |
USA/Canada |
Fast Shipping |
5-10 Business days |
Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
International |
Standard Shipping |
10-25 Business days |
International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice suit. For a girl 148 just right, a little too big, but enough for a couple of years))) drove quickly. No smell. With the store did not communicate.
Perfect my daughter loves it. Thank you!
All norms like
Beautiful and perfect Product
Very warm. And. Soft suit. Thank you very much!
Super!!!
Wonderful pajamas, daughter happy! The growth of 152 took 42y size, with a small margin. After washing, not faded, the same soft.
Good quality, worth the money!
Ordered 11.11.18 received 29.11.18 the daughter birthday. thank you very much. order size m height 152 cm., A bit, perhaps the height is 170 cm.
13 days delivery, it is super. The quality is excellent! Recommend!
Shipping to Sochi 19 days. Have small defects, material seam in one place razoshёlsya. Everything else like it. Soft Terry, very soft to the touch.
Very good product, size ok, finishing ok.
Super, thank you!!! size S for girl 11 years old, weight 34 kg, height 1.52 m.
Very high quality product, I am happy.
Pajamas super. My daughter happy.
Pajamas super. Baby Happy. Stitched quality, flat seams. Size fit perfectly. Thank you, Fast shipping.
Happy Child))) All super)))
Best suit
Very good
Is such which appears… is a little big, But prefer it, sooo fast, less than a m is (20 days) Thanks, my daughter very happy.
loved the pajama bottoms, very warm and comfortable