SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| Generally |
Over $75(FREE SHIPPING) |
10-25 Business days |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gd quality !!
The material is pleasant, the seams are smooth and neat! Well packed. Everything is wonderful!!!! I'm delighted
Not the first time we order from this store. Everything is super, very quickly delivered.
That 'S my мерочки. Measure jacket child and you can not go wrong ✔Children's 2 Length 38 cm Width 27 cm shoulder 24 cm sleeve 33 cm height 65-90 cm ✔Child 4 Length 42 cm Width 33 cm shoulder 28 cm sleeve 37 cm height 90-110 cm ✔Child 6 Length 48 cm Width 38 cm shoulder 34 cm sleeve 47 cm height 110-125 cm ✔Child 8 Length 50 cm Width 40 cm shoulder 35 cm sleeve 47 cm height 125-135 cm ✔Child 10 Length 53 cm Width 42 cm shoulder 36 cm sleeve 52 cm height 135-150 cm
Quality is good, but delivery was 41 days so long
The quality is good
His Son 1,5 years is too big, but most importantly, that is small)
Quality is excellent. Wishes for store, that there is a smaller size or even боликидля baby.
Very quickly come to order! Thanks for a great product! All fit
Order is not the first time, all good!!
Quality is great! Order 5, got a jacket with marriage (hole), returned the money-thank you! Measures for children age T. E. Two for 2 years.
Satisfied with the order, size fits, fabric body, quality worthy! Thank you very much. This month goods came to,, ordered 11.11, received 19.12
The quality is excellent. My Husband was a large size, and me and children-the most!
Ordered M for baby 1 year. Size fit) sleeves slightly long, but that's okay. Quality goods! Thanks for the fast delivery
Ordered all size, all fit, cotton comfort!
Impressed with the quality and shipping came so fast thanks
Good jerseys, very fast shipping
Very good. Arrived very early Good material
Good quality, size, thank you!
The quality of the goods is not bad, i really liked the blouses, but the minus is puffs, they returned only 350 rubles from the purchase, well, i'll figure out what to do with puffs, and so the delivery is fast only 2 weeks
All at the highest level!!
All at the highest level!
best products, love it
Child 1,8 came up perfectly
Very big saiz