SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
DESTINATION |
METHOD |
*TRANSIT TIME |
USA/Canada |
Standard Shipping |
7-15 Business days |
USA/Canada |
Fast Shipping |
5-10 Business days |
Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
International |
Standard Shipping |
10-25 Business days |
International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice. same as picture
Moltocarino
Very beautiful outfit. Thanks.
Very nice dresses, nice material!!!
Good quality
I'm satisfied with material and size....wife likes it.
Very beautiful free blisteringly fast Board
Fell in love with the kit at first sight. Raze exactly on the grid. Daughter on the growth of 104 and 16 kg (3.5 years) took 6 t it goes 110. For her husband a t-shirt 44 on m-ku. A dress for a standard l (46) height of 171 took hl turned out well, does not tighten much and does not hang with a bag.
Nice
The goods came in 17 days. Very satisfied. Fabric is pleasant
This is my second purchase from this store, great things. Sits normally, the material is cotton and a little synthetics. Stitched well, there is no thread and smell. Packed was good, everything came whole. The parcel was tracked completely and came in less than a month
I'm so glad.
Beautiful very good quality
Its really nice and fabulous
Very nice dress, good quality, carefully made. Sizes slightly zaniżona, but consistent with the description for auction. Recommend!
Perfect and beautiful
Très contente
OK, nice and fast shipment. recommend salesman.
Good dress, cotton fabric. Sits well, it's nice to the body. I will now order a t-shirt for my husband. In size according to the table. It came in less than a month, the parcel was tracked
AND arrived ahead of schedule very satisfied the cinsiglio
OK fast shipment. Nice, thanks
On time delivery and fit to size as expected as well as good for gift
Mega fast delivery
dress is excellent but the problem is in the size
It’s a really nice dress but kind of transparent (little bit) had to wear a short under the dress