SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Gostei
The village is not tight, but it does not hang. 187 cm-90 kg. The store is sociable.
Goods to belarus minsk came for a month. Quality is good. Not yet tried on. Then i'll add a tip. I recommend the store and the product. Thank you. Good luck and prosperity store.
Not tight. Rukova is normal
The jacket is qualitatively sewn. The fabric is pleasant, slightly elastic. At 50 size almost tight, sleeves of good length for height 174 cm. Looks stylish.
Good quality jacket, stylish design. At a height of 180 cm and a weight of 83 kg came well, freely, as i wanted, even the sleeves of the desired length. Delivery is fast.
ALL RIGHT.
Super! At 50-52 sat down like a glove.
Super. thanks
T-shirt is excellent. Came quickly. A bit too big.
Delivery is very fast!!! Quality is good, not guessed with size, order smaller now
very nice and good quality. thanks
Good quality of Tshirt,
THE product is very good. So was a little tight for me but am very pleased because the mesh and quality, so I recommend to everyone.
Weight 92 and the length 4xl 180 is too big
Fast delivery, thin jersey, 48 size village is perfect
As always, everything is fine. I buy not for the first time, and my husband and relatives for gifts. The size table is correct. Delivery to moscow 10 days with tracking. The quality is excellent. I bought the same, but with a collar like a shirt; after washing, neither color nor size changed. You can safely recommend both the goods and the store.
The raw is very sweet
Everything is good and size and quality and touch. Delivered within 12 days (this is a record). Seller recommend.
Love it. Fits perfectly
For my dimensions, you could take a smaller size
Excellent product, highly recommended
Design same as pictures but not worth of paying 21 dollars. Shipping super fast.
Impécable Merci Beaucoup
Very excellent and high quality