SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Argentine Peso (ARS)
Australian Dollar (AUD)
Brazilian Real (R$)
British Pound Sterling (£)
Canadian Dollar (CA$)
Cayman Islands Dollar (KYD)
Egyptian Pound (EGP)
Euro (€)
Ghanaian Cedi (GHS)
Hungarian Forint (HUF)
Indian Rupee (Rs.)
Jamaican Dollar (JMD)
Kuwaiti Dinar (KWD)
Liberian Dollar (LRD)
Libyan Dinar (LYD)
Malaysian Ringgit (MYR)
Mexican Peso (MX$)
Netherlands Antillean Guilder (ANG)
New Zealand Dollar (NZ$)
Nigerian Naira (₦)
Norwegian Krone (NOK)
Philippine Peso (PHP)
Singapore Dollar (SGD)
South African Rands (ZAR)
Swedish Krona (SEK)
Swiss Franc (CHF)
US Dollar ($)
United Arab Emirates Dirham (AED)
Thank you very much!
Very comfortable and they look great!
Great Dimensions do not match, larger
Darker underwear shines through the white part on the butt, just be mindful what you wear underneath
My lightning delivery! 11 days to kharkov! There would be 15 stars-all would be deserved! And leggings in general bomb) the color is really lighter, not black, but closer to gray, but not critical! Nothing enlightens, the pants are not "shot". Height 175)
Come on time. Very comfortable and beautiful. Thank you very much to the store for such a product.
Norms
Brought the courier. Quality corresponds to the description. A little bit short, but not critical
The product is excellent, but i was not lucky sewed was crooked one leg print is not in place. But the store is conscientious. I will order more from him but less than the size. I hope to be lucky with quality this time. Thank you for fast shipping and refund. Good luck and prosperity in business.
Excellent leggings, straight what i wanted, a clear print, stretch, all the seams are even, and even the delivery to the door) thanks to the store)
Good Quality coincides quite big off
fast shipping! looks cool! very comfortable! strongly recommended!
The print is perfect, very soft to touch and wear. Size ok thanks to the size chart available on this product.
Arrived in perfect condition. Fit is great. The material is soft and stretchy. The picture quality is amazing. I love it. Thank you!
Leggings correspond to the description. Reduced the score for the asymmetry of the picture on the front seam. On the height of 160 weight 60, hips 96, waist 75 size l sat freely, you can take less. Delivery to moscow two weeks by courier sdek to the apartment.
Very Good
very nice leggings of premium quality, size s fits perfect for a petite woman, item totally as described , ultra fast shipping to belgium, store and shop most highly recommended
Leggings went about a month, delivered by courier home. The growth of 168 is slightly short, but not critical. In general, good and durable for sports will do. Of the minuses-pale, in the picture the color is much brighter. And the pattern in front and back does not converge, the photo can be seen
Ala fiera liked it very much and he kedo very well nomas k si ahy k be careful with the sizes le kedo lijeramente chico
Thank you i'm happy! I will order more! They're beautiful.
Everything is super. Looks great and the picture is clear.
Great. I ordered a friend, i ordered myself very much.
Pleasant material, the seams are even, the colors are bright. It came quickly-two weeks from the moment of order.
The goods are quickly sent and quickly delivered .. ordered m, the shirt was tight, and the leggings are free .. but in general-it looks good
The color of the pants seems faded