SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Cool crocs, we are more than 25 feet, about the size. And so really liked, delivery month
The product corresponds to the description, i liked everything very much, i advise the store.
Thank you for the parcel. Quality goods!
Great quality and price, should have paid more attention to the size in centimeters .. so it’s a bit big but is as described. Thank you
Perfect!
Came in time, the description corresponds. Thank you!
Very nice but not very safe. Terribly cięka this foam is and add bright blue is clad with dark blue which is dangerous for baby as regards because it unzips.
Cool sandals! Such soft, the quality is excellent 2 size us a little too big, my daughter's leg is 12 cm, but do not jump. I recommend the product!
All very well, but they 've taken a long time.
Just like in the picture, only on a wide leg
Size 7 for 24 France Nice color. Not too much smell.
Very cool. Bright. They indicate the size 29. On the leg of 15 cm is too big, but this is not a problem. For the summer the most it. Good luck to the store. I recommend.
Excellent product, for the third time i order
Quality is good, fit in size) we wear 24 size, 15.5 cm foot, on crocs 25 is indicated) bright, smell a little
Like and nothing sneakers, but the smell of buzzing, i wanted to just throw them out, stink terribly
Excellent sneakers, for a couple of weeks at sea exactly fit. Track tracked, shipping is not very long. At 26 russian size took 7 with the dawn to wear in july. Normal, there is a stock. So 27 = 7. Thank you store!
The smell is terrible. Washed several times. Not rubber, but like foam soft. On the sea to ride-normal. Size 26-27 fits 9, slightly with a margin
Took 23 size, on the insole turned out 14,5 cm. The child is delighted, there is a smell, but i think it will fade. The store long sent the parcel, in the end it was not tracked. In bashkiria it was 2 months
Perfect item
Pretty, but stink rubber. I hope to fade)
Good sandals. The smell was the first half hour opened. Then on the street did not notice. For giving excellent, soft.
Corresponds to the description. Quality is good. Very light. Delivery via latvia almost 2 months. I recommend the product and the store.
They have strong smell, and uneven finishing
Sandals are good, but there is a strong smell
a very great find.