SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Very nice
Nice and good quality
It's been 2 months or maybe three. I did not believe that i would come. But the mail surprised me and the strap came. The child likes it. Simple and easy to dress.
This is my 3rd order. Everything matches description. The quality is very good. Recommend this product..
The goods did not come, the money was returned
The goods did not come, they returned the money through ali.
Strap excellent
Bought for the child. A good adjustable strap. though ocheeen long waited.
good product. store recommended
Fully corresponds to the description, but i got caught with a defect (a carozion stain and an indelible divorce) on the buckle for which i removed the star
the best
ok
Fastening slobovat. Steel is thin. For use is suitable. I'm afraid the clamps will bend.
Belt received, quality is good, i recommend to buy, by the way it came in good packaging and days 20 to germany, came the boy 5 years old, but the strap can be adjusted to any waist volume! Seller thanks!
As in the description, the length is adjustable, you can also fasten the slender adult, for 4 years it came perfectly.
I didn't get the goods. But i can't wait. Without tracking.
The parcel was three months with dealer communicate all вреся
Thx
Take the child, good belt, stretch. Buckle just clinging to the oval ring, easy to put on, remove. Clip with teeth easy to adjust the length of the belt. You can take. Went to Moscow for three weeks.
If you're a small person, it's a great high waist belt for dresses or high waisted pants.
Great belt.
For the correct price
Like a child. Are solidly. Soft rezinochka, simple mechanism.
nice thanks..store
Sooo long service. More than two months.