SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything's fine.
The goods are received.Thank you for fast delivery of goods and fast order processing.Have a good day.
ok
The belt is just wonderful! Quality, beautiful, the size is what you need for me. I wear it with pleasure. The goods came for 27 days.
Delivery three weeks from the moment of order. The track was not tracked. The order was taken at the post office when i came for another parcel. The belt is very good, soft, corresponds to the description Seller. Thank you! Product and store recommend!
Decent belt for the price.
The store had problems sending, but he warned about it. And then everything came quickly enough. I liked the belt, quality in appearance. Let's see how it will be worn.
Good belt, satisfied, fast delivery, packed perfectly! Looks expensive
Excellent quality! We buy a second time. I recommend, fully corresponds to the description and size table!
The belt corresponds to the description. Sending long. The parcel came to nizhny novgorod in a month. Goods satisfied
Very cool belt!!! It came very quickly less than a month
Good product
Good strap soft
The belt came about a month, with tracking. for some reason i expected that it would be wider, although the store has everything correctly written. at first glance, the belt is quality, there is no smell, it looks very good, i'm happy. the width is about 3 cm. let's see how it will be in the sock. i honestly do not understand... Leather... not leather... but i recommend)) the seller is well done, everything is packed well.
Great! And quality and delivery fast
Excellent strap
Belt in color closer to mahogany, but not coffee. Delivery is very long, ordering this belt be patient, it is really leather and well executed. I recommend it to buy.
The order came before the appointed time. only the color is not the same. I ordered brown. in fact, the color is brown red.
Shipping more than a month, belt is not wide, not leather, but cute i like, thanks to the store for shipping
Exquisite belt, of fine quality.
Delivery was less than 3 weeks. Belt looks exactly like in the pictures. Very soft, lovely belt for jeans
Very beautiful belt
Good belt, leather, precise description
Quality is good. Delivery to latvia a little more than 2 weeks.
I liked everything, thank you