SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Beautiful
Perfect, fast shipping
The goods came in time, the backpack is exactly as in the store's photo. Cool backpack, i regret that i did not order it before. Thank you seller!
this is my second bag (got a new one in a different color) I love them! super well made my first is over a year old and still looks new with daily use.
This bag is awesome I thought it was leather but I’m very please ordered on 9-5 received today 9-20
Backpack-bomb!!! I really liked it! Шёл month, отслеживался. Size even more than I ожидала. The fabric is solid, dense, the seams are very neat, the threads do not stick out, there is no smell at all, which is very important. Very good and functional thing. I will still order for girlfriends with children.
All is well. i order a second time. the item is tracked. In kirov came for three weeks!!!
It looks exactly like on the photos. I absolutely love it! It's a big bag that fits everything that you need in the go.
Before novorossiysk there was a month, a backpack of course autumn is steep, roomy, the dream of any mother)
A good backpack, the accessories all work. Made well, but the threads stick out everywhere.
I order for the second time. It's great.
Stunning nappy bag! Many pockets, solid material and of beautiful big size.
Lightning too "gold", straight chinese
Great
Super! For pockets Lovi enters even big bottle 250ml and Avent 330 ml.
Excellent backpack, there was no smell. Delivery to kaluga for 2 weeks
The bag came in a different color
Fast delivery, for this money is very convenient, in perm krpi passed 2.5 weeks
Great thing, good store, fast delivery, good packing, seller responsive and communicative!!!
Super backpack, large. All intact and unharmed
Great, the bag was not good color and the store reimbursed me. A big thank you
Great backpack. I just thought there would be a lanyard for keys, and it's not.
Great.
Mooi
super fast delivery