SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Everything came, everything came, everything is fine. The store is well done!
super
The parcel came quickly, the quality is very good, but!!! Order for 2 sizes more by girth. I wear 85b, and here came 95b.
I take the same. This time, the maloleryat on the girth (
Everything is fine quality normal advise store
Bodons are good, but came in different sizes, ordered one size, different colors, came different ((((((one will wear when thin, apparently...
Super fast delivery. order not the first time. quality-5, delivery-5!!! thank you prodovtsu.
As always beautiful! I take repeatedly, perfectly approached me, very comfortable to wear!
I order the third time in this store. Very satisfied. Description precise, size and color match. material pleasant to the body
Already bought here, like the quality and price. Only this time i took not myself and one came the ordered size 90b, and the second had to keep myself. According to the label one size, but the second one was smaller, size 75 or 80b. happens. In any case, the purchase is satisfied.
Everything is fine, the description corresponds, the size is also-delivery is fast. Thanks to the store.
I order a second time. Very satisfied with the quality and super fast delivery!
I order not the first time. For this money the best quality is not found. Delivery to st. petersburg 12 days.
ZER GOOD !!!!!!!!
Viskas outlet, gavau Labai greit :) užsakiau 07.14 IR Jau turiu :)
A little small for a French 90C
Super, i will be happy to order more, thanks)))