SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
DESTINATION |
METHOD |
*TRANSIT TIME |
USA/Canada |
Standard Shipping |
7-15 Business days |
USA/Canada |
Fast Shipping |
5-10 Business days |
Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
International |
Standard Shipping |
10-25 Business days |
International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great!! It is hot and super well made, waterproof material and is very cool! height: 1.70 weight 73kg shoulders 48cm and size fits super well! My husband happy :)
The goods came on me exactly sits the size there are a little defects thread so narmalno
I live in the north, a jacket for the beginning of autumn, no more, because thin. With the size back to back, take on the size, or even a couple more
XXXL is to small for 182 cm and 105 kg. Great parka.
All as in the description
Was an excellent purchase, jacket identical picture Advertiser, well tailored and very hot, super fast, recommend the store and the product
Fit perfectly have 1,83 cm and 95kg size 3XL or XXXL
At 173/63 ordered XL size fit perfectly
Very beautiful. Man 1,84 cm and 89 kg. Size ideal.
Everything is fine, but chinese sizes are smaller than european. Nice jacket for my son. To myself i must order bigger one.
Excellent jacket. in size. Warm. on the height of 166 cm, weight 72 kg, everything perfectly suited.
3XL equals XL of Spain, to take into account
Good product for its price! The store at my request indicated the cost less, came for a month in a normal package. Neatly folded, no creases! On the size of 50 husband 3XL is free slightly, with a margin... As a gift put a cute keychain)
Great down jacket! Great store! Fast shipping! Thank you very much! I recommend!
Very good jacket, for height 176 weight 72 came up excellent... the store put the keychain as a gift... I recommend the seller, fulfilled all requests)
Very fast delivery. Good product. It fits very good.
Excellent everyday option, delivery fast. I recommend.
very good
Long was the parcel, but still sent
Jacket very cool and quickly came thank you
The product is good but it has flaws the closure did not work and it lacked buttons. But it's good for the cold, only without a closure that works doesn't help much
I liked the jacket, sat down like a glove, the seams are smooth and neat.
Viskas outlet. :)
The store processed the order for a long time, but eventually came quickly, as promised. the jacket is winter, not thin, the seams are even smell No. the hood is unfastened, sleeves with a cuff. took on height 180 weight 90 XXXL. my husband liked it.
The jacket is good. it should feel warm. on weight 103. height 175. in the chest I wanted more free. But the principle is not critical.